Customer Service Telebanker

4 weeks ago

Weatherford, United States BancFirst Corporation Full time

Customer Service Telebanker

Weatherford, OK










Onsite Position

122 N. Broadway, Weatherford, OK 73096

Full Time







ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Interacts with customers by phone as a Customer Service Representative




Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers




Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation



Provides accurate account maintenance




Provides extraordinary customer service




Practices security procedures and protects customer confidentiality and privacy



Perform other duties and special projects as requested



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.






REQUIREMENTS




Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.



Outstanding listening and communication skills, both written and verbal



Willing to handle customer questions and concerns with efficiency and diplomacy



Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications



Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking



Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines



Detail oriented and able to manage multiple tasks



Strong attention to detail with high concern for data accuracy



Developed critical thinking and decision making skills



Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.



Demonstrated good attendance and punctuality






PREFERRED SKILLS




Bilingual (Spanish) a plus






PHYSICAL REQUIREMENTS




Constant use of computer screens



Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear



Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching



Ability to sit and/or stand for long periods of time during the workday




Long periods of typing and repetitive motion



Ability to lift and/or move and carry 10 pounds








Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.




Diversity…Our differences enhance business performance.

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