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Attendant - Spa (Female Locker Room - Full Time)

2 months ago

Rancho Palos Verdes, United States Terranea Full time

Overview:

Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities

Responsibilities:
  • Welcoming guests
  • Communicate and describe the spa offerings and their benefits.
  • Maintain an understanding and knowledge of the spa industry.
  • Communicate all spa protocols and procedures to guests.
  • Provide all guests with an introduction to the spa facilities
  • Service guests: beverages and miscellaneous items
  • Oversee guest treatment schedule; Ensure guests are picked up on time by provider.
  • Maintain cleanliness of Spa locker room, wet facilities and lounges.
  • Maintain cleanliness of restrooms and relaxation lounge.
  • Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties).
  • Handling of clean and soiled linen and terry.
  • Maintain a friendly and helpful attitude with guests and other staff members.
  • Must have ability to multi- task
  • Must have ability to focus attention on 'details'
  • Requisition supplies and spa collateral.
  • Participate in scheduled meetings and trainings as requested.
  • Conduct inventory of products and supplies.
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
  • Be courteous to all guests and coworkers

Additional Duties & Responsibilities:

  • Maintain the company image and vision statement
  • Make optimal use of financial resources
  • Participate in ongoing training and encourage the personal development of each associate
  • To provide an exceptional guest experience
  • Practice effective listening: (seek to understand)
  • Perform related duties as required
  • Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner
Qualifications:
  • Must have basic knowledge of cleaning and organizing
  • Must be able to speak, comprehend, read, and write English
  • Must have strong customer service skills
  • Must have strong communication skills
  • Must have ability to implement and uphold service standards
  • Must have ability to prioritize and organize work assignments
  • Must have ability to interact with all associates and resort guests
  • Must be able to effectively handle stressful, high-pressure situations
  • Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
  • Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

  • High School education or equivalent
  • Experience in the hospitality industry (preferred)

Compensation

Base Pay Start Rate: $17.50/Hr. + Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

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