Client Manager

2 months ago

st louis, United States Covenant Technology Partners Full time

Covenant Technology Partners is a United States-based Microsoft Partner, offering management and technology consulting as well as Managed Services. We specialize in assisting clients through the innovative application of Microsoft technologies. Our team members thrive in an energetic, collaborative, and entrepreneurial environment, engaging in challenging consulting projects and Managed Services assignments. Covenant attracts highly qualified and diverse professionals nationwide, combining business, technical, and creative skills. Our consultants are dedicated to contributing to both the growth and success of the firm and their own professional development.

The Client Manager is responsible for addressing business challenges faced by Covenant's clients and prospects. This role entails developing a comprehensive understanding of the client's environment, including their business operations, architectural framework, and personnel needs, and fostering relationships with key decision makers. Additionally, this position will assist in defining the scope of solutions, collaborate with a dedicated team to secure business, coordinate with Project Managers to organize the delivery team, and ensure high-quality delivery while closing engagements to achieve client satisfaction. The Client Manager will also be tasked with maintaining and nurturing existing client relationships.

The work location for this role is flexible if approved by Covenant except this position may not be performed remotely from California. US Central time zone is preferred.

Responsibilities:

  • Grow and maintain strong client relationships and serves to help identify their pain points and business needs. Seeks to understand business strategy, industry, and plans.
  • Collaborates with Division and Solution Leads to deliver quality services to clients.
  • Develops proposals and negotiates contracts.
  • Partners with Project Managers to strategize staff to project teams.
  • Continuously monitors performance and delivery of Covenant services.
  • Maintains high level of communication with project teams and clients, escalating issues as appropriate and collaborating with internal teams to address client needs in a timely manner.
  • Acts as member of the Covenant Business Problem Solving leadership team, contributing to the business plan, pipeline forecast and service offering development.
  • Maintains accountability for client satisfaction, backlog for client work, project/engagement profitability and team member satisfaction.
  • Collaborates with Marketing department to develop leads and lead sources.
  • Works to stay knowledgeable of current Microsoft technologies and the ways business optimize value from those investments.
  • Collaborates with Microsoft sales and support teams.

Qualifications:

Education, License or Certification:

Bachelor’s degree in related field, or equivalent proven work experience


Experience:

  • Demonstrated business development, business management and staff leadership skills.
  • Demonstrated excellent client communication and engagement management skills with the ability to drive the engagement lifecycle from inception to completion.
  • Minimum of 5 years working experience working with Microsoft-based solutions and Microsoft personnel preferred.
  • Minimum of 8+ years working experience in consulting client/project management, high-end professional services business development.




We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the Covenant family.

Covenant is committed to the full inclusion of all qualified individuals. As part of this commitment, Covenant will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@mailctp.com

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