Senior Technical Account Manager

OverviewSenior Technical Account Manager role at Veriff within the Go-to-Market (GTM) Division. We are a dynamic, global team focused on growing our customer base, enhancing brand presence, and delivering tailored solutions that instill trust for businesses using Veriff’s identity verification platform.ResponsibilitiesCoordinating cross-functional technical projects, managing timelines, resources, and dependencies to ensure alignment and that project goals are met.Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to align on technical requirements and onboarding/go-live timelines.Creating and maintaining project plans with milestones, deliverables, and critical paths for both customers and internal teams.Facilitating communication between Account Management and Product, tracking action items from customer engagements and escalations, and supporting customer communications.Ensuring delivery of technical deliverables for the customer (documentation, integrations, testing) in collaboration with GTM and Product teams.Working with enterprise customers to set and achieve project milestones, supporting onboarding, growth, performance optimization, and success with Veriff solutions.Maintaining project documentation, including schedules, progress reports, and risk logs, with regular status updates to leadership.Leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.Qualifications6+ years of experience in Principal Technical Support, Solutions Engineering, Software Engineering, or Technical Account Management for a SaaS company.Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience).Fluency in English.Excellent written and verbal communication skills, with the ability to translate complex technical information to non-technical stakeholders.Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.Proven ability to manage clients, lead projects and global teams, and perform hands-on technical work with accountability.Nice to haveStrategic thinking with the ability to align technical projects to business objectives.Trilingual in English/Spanish/Portuguese.Knowledge of APIs.Strong stakeholder management across engineering, product, marketing, and sales teams.Data-driven approach to decision making and progress tracking.Experience with customer-facing technical support or troubleshooting.Familiarity with tactics to manage and grow accounts.Experience within the IDV industry.CompensationThe base salary for this role is $100,000 - $125,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.Why Veriff?We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations, helping conveniently verify and safeguard users anywhere in the world. We support a broad range of identity documents from nearly every country, with a diverse team across the United States, United Kingdom, Spain, and Estonia, and backing from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator. We strive to be a benchmark for trust online and to be a positive force.When you join Team Veriff, you can make a real impact, advance your career, and access a range of benefits designed with you in mind, including:Stock options to share in our successLearning and Development and Health & Sports budgetsMedical insurance for health and well-being1 day off per year for volunteering activitiesWe are an Equal Opportunities employer committed to a diverse and representative team. We welcome candidates from all backgrounds and experiences. In the final stage of recruitment, identity verification may be requested. See Recruitment Privacy Policy for details. #J-18808-Ljbffr