Senior Product Manager

1 day ago Be among the first 25 applicants At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. Job Summary BNY is seeking an experienced and driven Senior Product Manager – Client Onboarding to support the bank’s enterprise onboarding transformation initiatives. This individual will take ownership of product execution, project management, and process optimization efforts for the firm’s strategic onboarding platform. The Senior Product Manager will collaborate closely with technology, operations, UX, and vendor partners to enhance client experiences, improve onboarding workflows, and deliver measurable business outcomes. This role requires strong leadership in product management and client onboarding, with the ability to manage complex cross‑functional projects from ideation through delivery. The ideal candidate is detail‑oriented, data‑driven, and passionate about simplifying and improving onboarding journeys within a highly regulated financial environment. This is a hybrid role based in Lake Mary, FL, requiring four days onsite per week. Key Responsibilities Lead product management and execution for the client onboarding platform, ensuring alignment with business objectives, regulatory requirements, and client expectations. Own the product backlog and near‑term roadmap, ensuring it is prioritized, refined, and groomed in collaboration with stakeholders. Partner with Operations, Technology, UX Design, and Vendor teams to define product requirements, manage project timelines, and deliver high‑quality releases. Oversee end‑to‑end client onboarding workflows, including KYC, AML, and contract components, ensuring operational efficiency and compliance. Facilitate Agile ceremonies, track team velocity, and identify process improvements to enhance delivery performance. Conduct business process modeling, gap analysis, and workflow optimization, driving automation and improving client outcomes. Support platform enhancements, testing, and issue resolution for onboarding systems. Analyze data to evaluate platform performance, identify pain points, and present insights to leadership using clear visual storytelling in PowerPoint and Tableau. Manage stakeholder communications, maintaining transparency on progress, risks, and dependencies. Foster strong vendor relationships, coordinating production support, enhancements, and new onboarding initiatives. Champion innovation in onboarding, exploring AI automation and user experience improvements that drive scalability and client satisfaction. Required Qualifications Bachelor’s degree in Business, Technology, or a related discipline. 5+ years of experience in product management or project management within financial services or a complex, regulated environment. Proven experience managing client onboarding initiatives, ideally involving KYC/AML and account opening workflows. Hands‑on experience with client onboarding platforms. Strong organizational, planning, and stakeholder management skills; able to drive accountability and deliver results. Excellent communication skills, with the ability to engage confidently with clients, vendors, and cross‑functional teams. Proficiency in Jira, Excel, and PowerPoint for project tracking, data analysis, and executive storytelling. Ability to manage multiple projects simultaneously and adapt to changing priorities. Preferred Qualifications Experience in business process design, mapping, and optimization (e.g., BPM, E2E Process Discovery, Value Chain Mapping). Familiarity with AI automation, UX design principles, and application design for digital onboarding. Certifications in Project Management (PMP, Scrum) or Business Process Management are a plus. Experience working with Tableau or similar data visualization tools. Why Join Us This is a unique opportunity to drive large‑scale transformation in one of the most critical client‑facing processes at BNY. You’ll lead strategic initiatives that improve how clients engage with the firm, from onboarding through lifecycle management. Working closely with senior leadership, global teams, and cutting‑edge fintech partners, you’ll help shape the future of digital onboarding and client experience in financial services. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023‑2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023‑2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Pay Rate Range Min Pay Rate: 57.6 USD per hour | Max Pay Rate: 72 USD per hour Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full‑time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly. Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions. Seniority level Mid‑Senior level Employment type Contract Job function Product Management and Marketing #J-18808-Ljbffr