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Senior Technical Consultant, Platform – Federal TS/SCI/FSP Clearance
4 weeks ago
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe RoleThe Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.ResponsibilitiesCreation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standardsSupport the engagement efforts related to platform wide process definition, re‑engineering, improvement and gap analysis of current/future‑state processes and functionality during workshops with key customer sponsors and stakeholdersAdvise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processesLead customer design workshops across multiple ServiceNow platform products and capabilities.Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solutionDrafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themGuides and provides ad‑hoc oversight/training for the customer’s future system administrators throughout the engagementLead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources developmentBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesDevelop required integration components (SSO, LDAP, etc.) with multiple systemsPrepare all customer‑facing deliverables focused on the technology and responsible for quality of configured/developed solutionJuggle multiple and complex projects/initiativesPromoting continuous improvement practices for delivery/engagement materialsSupporting specific sales activities when requiredProviding training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 50% travel annually, driven by customer needs and internal meetingsQualificationsActive TS/SCI Clearance with Full Scope Polygraph (FSP) Required3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.ServiceNow security experience including Vault, Edge Encryption and Data PrivacyServiceNow Domain SeparationAt least 5 years of hands‑on configuration/development experience for complex, highly‑capable, technologies – inclusive of integrations and portalsDemonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problemsExperience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologiesExperience with data management, database design, and database conceptsExperience working with self‑hosted installations of the ServiceNow platformKnowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologiesStrong interpersonal skills, customer‑centric attitude, ability to deal with cultural diversityServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)Proven team player and team builderCompensationFor positions in this location, we offer a base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.ServiceNow #J-18808-Ljbffr
