Automotive Service Director

Lead with vision. Inspire performance. Drive success. Are you a results-driven automotive leader ready to make a lasting impact?Summit Automotive Partnersis seeking aService Directorto lead a Denver-area dealership with strategic focus, operational excellence, and a people-first mindset. Position Summary: The Service Director leads the performance, culture, and customer experience of a high-potential service department. This role drives customer retention, operational excellence, and financial results by developing a high-performing team, strengthening customer relationships, and implementing continuous improvement initiatives. This is a role for a forward-thinking, hands-on leader who thrives on empowering people, optimizing processes, and delivering an exceptional guest experience every time. Who You Are: You are an influential and service-minded leader with a passion for developing people, driving results, and building customer loyalty. Specifically, you: Bring 5+ years of proven success as a Service Manager in a dealership environment. Lead with vision, set ambitious goals, and inspire your team to achieve them. Excel at creating a customer-first culture that drives retention, repeat business, and high CSI scores. A skilled mentor who recruits, trains, and develops high-performing automotive service teams. Committed to maintaining strong systems of compliance, quality control, and financial integrity. Build strong cross-department relationships and present ideas with influence and clear communication. Foster an environment of continuous improvement, accountability, and team engagement. Stay current with emerging vehicle technologies, diagnostic tools, and dealership operation best practices. Are comfortable with dealership management systems such as Dealertrack or X-Time (preferred but not required). Essential Responsibilities: Leadership & Team Development Build, motivate, and retain a high-performing team of technicians, advisors, and service support staff. Provide coaching, training, and performance feedback to promote professional growth and employee satisfaction. Customer Experience & Retention Ensure an exceptional guest experience that drives loyalty, repeat service, and positive reputation in the community. Implement customer-first processes, follow-up systems, and retention strategies to grow the owner base. Operational & Financial Performance Establish and meet key performance metrics, including gross profit, efficiency, productivity, and CSI goals. Monitor daily operations, workflow, and capacity to ensure timely, high-quality service delivery. Cross-Functional & Manufacturer Relations Maintain strong relationships with manufacturer representatives; meet or exceed OEM standards and objectives. Partner effectively with Parts, Sales, Accounting, and senior leadership to support store-wide initiatives. Facility & Asset Management Oversee shop equipment, tools, and maintenance to ensure safety, reliability, and readiness. Maintain a competitively positioned facility aligned with brand, manufacturer, and regulatory guidelines. Requirements: Minimum 5+ years of automotive dealership Service Manager experience. Ability to pass a pre-employment background check and drug screening for illegal substances. Exceptional leadership, communication, and problem-solving skills Commitment to customer service excellence and team engagement Valid driver’s license and satisfactory Motor Vehicle Record (MVR) Authorization to work in the U.S. What We Offer: Competitive compensation package: Base salary plus performance-based bonus; target annual income $180,000-$250,000 + Comprehensive benefits package including medical, dental, vision, life, and disability insurance 401(k) with employer contribution Responsible Paid time off (RPTO) Health & Wellness reimbursement up to $75/month Employee discounts across our brands and partners Who We Are: Summit Automotive Partners is built on the belief that strength lies in our differences. Our culture celebrates Humility, Integrity, and Passion—and we live by our brand promise: The Power of Yes.We empower our teams to say “yes” to opportunity, to innovation, and to providing customers with an outstanding, stress-free experience across sales, service, and parts. Summit Automotive Partners is a privately held management group headquartered in Greenwood Village, Colorado, operating dealerships across Colorado, New England, and Wyoming. EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. #J-18808-Ljbffr