Service Advisor

4 weeks ago

Deforest, United States Gateway Industrial Power Full time

Service Advisor

As a well know Carrier Refrigeration, Volvo, and Hino dealership, we have 13 locations throughout Illinois, Missouri and Wisconsin. Come join our hard working, long-standing, and highly reviewed branch in De Forest, WI

We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you

Job Duties:

  • Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders
  • Act as a liaison between the customer and technicians to ensure all parties know the status of repairs
  • Verify warranty and service contracts as needed
  • Provide accurate repair orders and estimates to customers to maintain profit margins
  • Maintain service records for customers
  • Prepare billing invoices for customers

Desired Competencies:

  • Knowledge and experience with mechanics or a related field
  • Excellent communication skills
  • Organized and detail oriented
  • Proficient with computers
  • Team Player
  • Self- Aware: ability to handle stress under pressure
  • Excellent customer service
  • Flexibility to meet changing demands

Qualifications:

  • High school diploma or equivalent
  • Valid driver's license with clean driving record
  • 2+ years' experience as a Service Advisor or similar position preferred but not required

Benefits:

  • Quarterly Bonuses
  • Health, Dental and Vision Insurance
  • 401K with company matching
  • Company paid Short-term & Long-Term Disability Insurance
  • Annual Boot & Tool Allowance

Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. and is an equal opportunity employer.

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