Lead Retail Sales Associate

2 weeks ago


Madison, United States Asurion Full time

Posting Title: Lead Retail Sales Technician (Electronics Repair)

Job Title: UBIF Lead Technician (UBF1032)

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

At uBreakiFix by Asurion, we dont just assist our customers with technical issues we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

We take care of you (benefits/perks):

  • Competitive hourly and incentive-based pay
  • Generous medical, dental and vision benefits program
  • 401(K) retirement savings plan with employer match
  • Paid time off
  • Tuition reimbursement
  • Ongoing training to grow your skills

As a Lead Tech, heres what you can expect to do:

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

  • Perform repairs on all devices
    • Enhance customer experience with our serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Heres what youll bring to the team:

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

Get to know us:
As the worlds leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

RequiredPreferredJob Industries
  • Other


  • Madison, United States Asurion Full time

    Posting Title: Lead Retail Sales Technician (Electronics Repair) Job Title: UBIF Lead Technician (UBF1032) Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we dont just...


  • Madison, United States Asurion Full time

    Posting Title: Lead Retail Sales Technician (Electronics Repair) Job Title: UBIF Lead Technician (UBF1032) Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we dont just...


  • Madison, United States Bob's Discount Furniture Full time

    Location: Location: Retail Sales Associate in Madison, WI at Bob's Discount Furniture **Location:** **Experience:** Not Specified **Job Description** **Sales Associates** **Full-Time and Part-Time Career Opportunities** Our Sales Associates are a major driving factor behind Bobs Discount Furnitures success and expansive growth in the retail industry. At...


  • Madison, United States Staples Full time

    **Retail Sales Associate** **Function: Retail Locations** **Address: 300 Main Street** **City / State: Madison, NJ US** **Date Posted: March 1, 2022** **Type: Part-time** **Permanent / Contract: Regular** **Job Number: 1203607** **Description** Staples Connect is focused on our customer and our community, while empowering you to learn, grow and deliver. As a...

  • Sales Associate

    1 month ago


    Madison, United States Trek Retail Corporation Full time

    Job Description Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers...


  • Madison, United States Steinhafels Full time

    Overview: Steinhafels is looking for driven, dedicated sales people who are passionate about putting their creativity to work for the customers they serve. Our mission is to provide value and help our customers create the home of their dreams! We currently have both Full Time and Part Time openings for the Retail Sales position. Looking for Part Time? We...


  • Madison Heights, United States Harbor Freight Tools Full time

    148414BR Retail Sales Associate 32706 JOHN R ROAD MADISON HEIGHTS, MI, United States MI Job Description A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do! The anticipated rate for this position is...


  • Madison, United States Extra Space Full time

    **Retail Sales Associate ($500 Sign-On Bonus)** **Job Description** As a **Retail Sales Associate**, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the**Top 100 Best Places to Work for in 2020 on Glassdoor** . We are the **fastest-growing** storage company with over 2,000 locations...


  • Madison, United States Plato's Closet Full time

    Plato's Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value. About the Position:Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer friendly, helpful, and efficient...


  • Madison, United States Asurion Full time

    Our **Retail Sales Technician** role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. **Starting Pay -** $17.00,...


  • Madison, Wisconsin, United States Best Buy Full time

    Retail Sales Associate at Best BuyPart timeJob DescriptionAs a Retail Sales Associate at Best Buy, you'll be the friendly face that greets every customer walking into our stores. We'll give you all the training you need to confidently recommend the best tech products and solutions for each person. By providing an awesome shopping experience and showing...


  • Madison, United States Batteries Plus Full time

    Job DescriptionJob DescriptionBatteries Plus, the nation's largest growing battery and light bulb franchise, is currently searching for full time customer oriented individuals at our Monona, WI location. Our stores offer national brands at exceptional value. Our Retail Sales Associates provide knowledge and offer solutions that differentiate us from the...


  • Madison, United States Batteries Plus Full time

    Job DescriptionJob DescriptionBatteries Plus, the nation's largest growing battery and light bulb franchise, is currently searching for full time customer oriented individuals at our Monona, WI location. Our stores offer national brands at exceptional value. Our Retail Sales Associates provide knowledge and offer solutions that differentiate us from the...


  • Madison, United States Talbots Full time

    Job Number: 21696 Position Title: Sales Associate External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also...


  • Madison, United States Plato's Closet Full time

    Plato's Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value. About the Position: Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer friendly, helpful, and efficient...


  • Madison, United States Plato's Closet - Madison East and West Full time

    Job DescriptionJob DescriptionPlato’s Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value.  About the Position:Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer...


  • Madison, United States Plato's Closet - Madison East and West Full time

    Job DescriptionJob DescriptionPlato’s Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value.  About the Position:Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer...


  • Madison, United States Plato's Closet - Madison East and West Full time

    Job DescriptionJob DescriptionPlato’s Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value.  About the Position:Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer...


  • Madison, United States Plato's Closet - Madison East and West Full time

    Job DescriptionJob DescriptionPlato’s Closet Madison East & West buys and sell gently used teen and young adult name brand clothes, shoes and accessories for up to 90% off retail value.  About the Position:Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer...


  • Madison, United States Batteries Plus Full time

    Job DescriptionJob DescriptionBatteries Plus, the nation's largest growing battery and light bulb franchise, is currently searching for full time customer oriented individuals at our Madison, TN location. Our stores offer national brands at exceptional value. Our Retail Sales Associates provide knowledge and offer solutions that differentiate us from the...