Content Moderator Specialist

1 day ago


Fort Pierce FL United States Teleperformance USA Full time
Teleperformance USA: Content Moderator Specialist

This is a full-time position at our Port Saint Lucie, Florida location.

About the Role:

We are seeking a highly motivated and detail-oriented Content Moderator Specialist to join our team. As a Content Moderator Specialist, you will be responsible for reviewing user-generated content on our clients' platforms to ensure it meets community guidelines. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:
  • Review content to determine if it meets community guidelines
  • Escalate any content that violates parameters set by the client
  • Participate in frequent refresher training to stay up-to-date on policies and procedures
  • Comply with performance indicators and parameters defined by the client
  • Investigate and resolve complex issues related to content within agreed-upon turnaround times and standards of quality
  • Maintain confidentiality and handle customer information securely
Requirements:
  • Bilingual Portuguese/English (written and spoken)
  • High school diploma or equivalent required; experience navigating internet websites, including social media and commercial sites, preferred
  • Strong emotional intelligence and resilience
  • Ability to review internet content that may be deemed inappropriate or contain explicit material
  • Attention to detail and logical problem-solving skills
  • Predictable and reliable attendance
What We Offer:
  • A competitive salary of $38,000 per year, plus benefits
  • Opportunities for professional growth and development
  • A collaborative and engaging work environment
  • The chance to work with a global company that values diversity and inclusion
About Teleperformance USA:

We are a leading digital business services company that helps brands streamline their operations and improve customer experiences. Our team members are passionate about delivering exceptional service and making a positive impact on our communities. We offer a range of benefits, including paid training, competitive wages, and opportunities for advancement.



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