Sr GFC Investigator Proficiency Coach

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented. The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed. Proficiency Coaches are expected to effectively communicate with all levels within the organization. Responsibilities Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics. Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations. Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role. Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures. Participates in the case assignment process to distribute work across the investigative team. Skills Coaching Fraud Management Quality Assurance Regulatory Compliance Investigation Management Policies, Procedures, and Guidelines Management Risk Management Issue Management Reporting Written Communications Required Qualifications Minimum 5 years experience in AML Financial crime compliance support and/or financial crimes investigations Brokerage, Trade, and Wealth management SAR drafting experience is a plus Expertise in AML, and previous coaching experience required Demonstrated experience working successfully with all levels of internal and external partners and leadership, including senior leadership and law enforcement Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex Desired Qualifications Bachelor's Degree in related field Experience in financial services and/or a related government entity Certified Anti-money Laundering Specialists (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager Demonstrated strong leadership and coaching skills Independent worker and self-motivated Excellent organizational skills Strong verbal and written communication skills Demonstrated commitment to improving the team Able to adapt to change and various working environments Consistently shows pride in themselves and their work Responsible and accountable for actions and results Skilled at building relationships Preferred Technical Skills Risk Identification & Assessment Line of Business (LoB) Products, Services & Acumen Risk Governance & Reporting Financial Crimes Risk Programs Enhanced Due Diligence Customer Due Diligence Regulatory Knowledge Case Investigations & Resolution High Risk Activities & Typologies Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr