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Customer Relationship Manager

1 month ago

Ridgecrest, United States Naval Air Systems Command (NAVAIR) Full time

Position Description

DS-2 level duties: Service Desk

  • Assist with customer support requests through the Service Desk.
  • Process customer requests into the appropriate business tools and or team.
  • Assist with surge customer relationship management tasking for Business Agreements relative to induction to sustainment of any IT requirements.
  • Assist with low level acquisition process like bankcard, Purchase Request and admin support for task orders and contracts.
  • Assist with coordination of Command Enterprise License Agreements
  • Assist with IAM and Cyber Security Workforce program

DS-3 level duties: CRM Portfolio (Developmental)

  • Support IT compliance for the Command via the IT approval process.
  • Support customer requests through the Service Desk.
  • Process customer requests into the appropriate business tools and or team.
  • Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles and Department lifecycle management.
  • Oversight and reporting of all acquisition and Service Desk requests, ensuring execution meets requirements.
  • Support customer requirement meetings to onboard and architect customer solutions.
  • Support customer relationship portfolio management tasking to include Business Agreements relative to induction through sustainment of any IT and ELA requirements.
  • Support with IAM and Cyber Security Workforce program

DS-4 level duties: CRM Specialist (Full Potential)

  • Support Acquisition & Investments requirements for the Department.
  • Manage the Information Technology Procurement Request Process and requirements for the Command.
  • Manage Command ELA program
  • Manage asset lifecycle for Department asset program in support of purchase, receiving, processing, tracking.
  • Lead operational efforts to align Department programs with Command policy and procedures.
  • Oversight Receive and process low level acquisition process like bankcard, Purchase Request and admin support of Command program DAPO roles.
  • Manage customer relationship portfolio management tasking to include Business Agreements relative to induction to sustainment of any IT requirements.
  • Lead customer requirement meetings to onboard and architect customer solutions.
  • Lead rate development and service definition for fiscal year services and agreements.
  • Development of business plan for service delivery approval and funding.
  • Operate as NMCI IAM and Cyber Security Workforce memo orm approver.
  • Research Acquisition options available in support of Department and Command Initiatives.

Position Duties/Responsibilities

N/A

Minimum Salary

39,576

Maximum Salary

113,047

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