Client Concierge PM

1 month ago

West Covina, United States Lindora Llc Full time
Job description:

Job Title: Client Concierge/Receptionist

Location: West Covina, CA

Job Type: Part-time shift will be M- F 2 PM - 7:15 PM; plus (1) Saturday a month from 8 AM - 12 noon.

Lindora is a leading provider of personalized and comprehensive weight loss solutions. Our clinic is dedicated to helping clients achieve their health and wellness goals through a holistic approach that combines nutrition, fitness, and lifestyle counseling. We are seeking Client Concierge to join our dynamic team and contribute to the success of our clients on their weight loss journey.

Job Overview:

As a Client Concierge at Lindora, you will be the first point of contact for clients, providing exceptional customer service and support. Your primary responsibility is to ensure a positive and welcoming experience for clients, facilitating their engagement with our weight loss programs and services.

Responsibilities:

Client Interaction

Greet and welcome clients with a friendly and positive attitude.
Prep clients for visit as needed.

Program Information

Provide detailed information about our weight loss programs, services, and offerings.
Explain the benefits and features of various programs to help clients make informed decisions.

Appointment Scheduling

Coordinate and schedule appointments for consultations, follow-ups, and program reviews.
Ensure efficient and timely scheduling to accommodate clients' availability.

Administrative Support

Maintain accurate and organized client records checking all client information on every visit.
Assist in processing paperwork and documentation related to client enrollment.

Customer Service

Address client inquiries, concerns, and feedback in a professional and timely manner.
Collaborate with other team members to resolve client issues and enhance the overall customer experience.

Follow-up and Retention

Conduct follow-up calls to check on clients' progress and provide additional support.
Implement retention strategies to encourage clients to stay committed to their weight loss journey.

Educational Support

Share educational materials and resources to empower clients with knowledge about healthy lifestyle choices.
Collaborate with nutritionists and fitness experts to ensure clients receive comprehensive guidance.

Qualifications:

Previous experience in customer service or a related field.
1 or more years of experience in a receptionist role.
Excellent interpersonal and communication skills.
Empathetic and patient approach when dealing with clients.
Basic knowledge of nutrition and weight loss principles is a plus.
Strong organizational skills and attention to detail.
Ability to work in a team-oriented and collaborative environment.
Must be computer proficient.
Sales experience is a plus

Job Type: Part-time

Salary: $20.00 per hour plus monthly bonus if the clinic meets goal.

Expected hours: 20-25 per week

Schedule:

Monday to Friday

Evening shift 2:15 PM- 7 :15 PM
1 Saturday a month from 8 AM- 12 noon

Education:

High school or equivalent (Required)

Ability to Relocate:

West Covina, CA: Relocate before starting work (Required)

Work Location: In person

Job Type: Part-time

Salary: $20.00 per hour plus monthly bonus if the clinic makes goal.

Qualifications:

Previous experience in customer service or a related field.
1 or more years of experience in a receptionist role.
Excellent interpersonal and communication skills.
Empathetic and patient approach when dealing with clients.
Basic knowledge of nutrition and weight loss principles is a plus.
Strong organizational skills and attention to detail.
Ability to work in a team-oriented and collaborative environment.
Must be computer proficient.
Sales experience is a plus

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