Overnight Manager

4 weeks ago

Las Vegas, United States Travel + Leisure Full time
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description
The Overnight Manager will partner with site leadership and provide management presence during the overnight hours. The Overnight Manager will oversee resort overnight operations in the most efficient and effective manner possible, while maintaining the integrity of Wyndham Destinations service standards. They will manage the night audit process, ensure all of previous day's work has been properly audited, perform unit and safety inspections, address guest inquiries and concerns, and maintain Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS) regulations.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for maintaining the overall operation of the resort: Oversee the overnight resort operations, including the night audit process, conduct daily resort and unit
inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations. Identify process improvements and best practices. (30% time)
2. Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards, demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager. Make appropriate service recovery recommendations. (30% time)
3. Maintain positive associate relationships and build a "Count On Me" Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues. Continuously exhibit the company's Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (25% time)
4. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
5. Performs other duties as needed. (5% time)

Minimum Requirements and Qualifications
a) Education
. High School diploma or
equivalent required
. BA/BS degree preferred
b) Training requirements
. CPR
. Certified Pool Operator preferred
c) Knowledge and skills
. Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
. Possess innate analytical ability to grasp numbers and understand their impact
. Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.
. Ability to ensure administrative functions and duties are assigned and completed according to WD standards, including timekeeping, vendor/board contracts, revenue documents and personnel action forms.
. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory
standards and Wyndham Destinations values.
. Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
. Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures.
. Proven success managing budgets.
. Demonstrated knowledge & application of applicable codes, laws & regulations.
. Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
. Understanding of Labor Relations (where appropriate).
. Professional appearance and excellent communication skills in dealing with associates, guests, board members and vendors.
. Ability to keep sensitive information confidential.
d) Technical Skills
. PC skills
. Microsoft Office: Word, Excel, PowerPoint
e) Job experience
. Three to
five years of property Vacation ownership/hotel management experience.
. Three years of supervisory experience.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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