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Retail Sales Support Specialist

2 months ago

Yonkers, United States Macy’s Full time
About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

 

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

 

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview The Vendor Paid Merchandise Selling Support Colleagues are responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment. Essential Functions
  • Make the customer the top priority
  • Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
  • Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
  • Ensure appropriate selling floor presentation by promoting events and merchandise assortments
  • Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
  • Exhibit friendly and helpful customer experience expectations
  • Drive and exceed department goals by executing Macy’s initiatives to actively drive the business.
  • Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
  • Adhere to all safety and security policies and procedures
  • Complete other customer-facing tasks as needed
  • Regular, dependable attendance and punctuality
Competencies
  • No specific educational accomplishments are necessary.
  • Exceptional customer service skills.
  • Possess strong merchandising skills.
  • Ability to effectively communicate and present information to customers, peers and all levels of management.
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator.
  • Must be able to work independently with minimal supervision.
  • Must be able to multitask in a fast paced environment.
  • Ability to collaborate as a member of a team.
  • Demonstrate an energetic and positive attitude, strong communication and interpersonal skills.
  • Possess vision and creativity.
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
Essential Physical Requirements
  • Must be able to reach and use hands and arms continuously.
  • This position requires substantial bending, lifting, standing, and walking.
  • Requires close vision and color vision.
  • Must be able to move and/or lift at least 30 lbs.

 

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.