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Hotel Hosts/Hostesses

3 months ago

Medford, United States MEDC: Tribal One Full time
Compass Hotel by Margaritaville, Medford, Oregon

NOW OPEN - THE PACIFIC NORTHWEST WELCOMES MARGARITAVILLE'S NEWEST HOTEL CONCEPT

The breathtaking beauty found in the forests and lakes of Oregon and the Rogue Valley provides a perfect backdrop to Margaritaville's newest hotel, Compass by Margaritaville. Medford is the gateway to Oregon's wine country and visitors will appreciate sampling the region's finest vintages along with the convenient nearby golf course and sports park. Located near Harry & David headquarters, the Compass Hotel provides an island-inspired paradise for travelers searching for the Margaritaville state of mind. This brand-new hotel features an outdoor pool and 111 guest rooms with signature bedding and casual comforts that are ready to help guests relax, rejuvenate and escape the every day. Enjoy signature dining concepts such as 5 o'Clock Somewhere and complimentary breakfast.

This is a Hotel Host/Hostess position with a small company managed by a cohesive team of professional that is looking to increase our capability. This position earns a competitive wage of $14.20 - $16.55/hourly, depending on experience. We provide outstanding benefits, including health, dental, vision, disability and life insurance programs; paid time off; 401(k) plan with company match; employee assistance program; employee wellness incentives; direct deposit; and discounted meal programs.

A DAY IN THE LIFE OF A HOTEL HOST/HOSTESS

Responsible for greeting Guest, checking identification (if applicable), controlling the flow of traffic and maintaining a fun, clean atmosphere to Guests.

Role Accountabilities & Expectations:
  • Provide friendly, courteous service to all Guests in a manner that guarantees they intend to return.
    • Handle initial and final contact with all Guests; greet Guests in a positive professional and welcoming manner and thank them as they leave.
    • Interact with Guests while they wait and as they are seated, including an introduction to their Server.
    • Accommodate Guest special requests.
    • Quote accurate wait times, distribute paging device (if applicable) and maintain time efficient list.
    • Direct Guest to proper holding/waiting area.
    • Make Guests happy by exceeding service expectations.
  • Ensure a high standard of service efficiency, sanitation and training.
    • Coordinate orderly movement of Guests within the food service area with utilization of table management system.
    • Know all table numbers, seating floor plans and Server/Busser assignments.
    • Keep floor clean and free of debris.
    • Answer phone calls using proper etiquette.
    • Use and maintain all tools and equipment safely.
    • Complete required and ongoing training for the position.
    • Assist management in training new Staff Members within department when applicable.
  • Handle Guest complaints correctly and notify a Manager.
  • Prioritize and complete all assigned station task, side work and station set up for maximum productivity and efficiency.
    • Complete all opening, running and closing duties.
    • Maintain organization of Host stand and keep supplies stocked.
    • Maintain cleanliness of front façade of the building and Guest restrooms.
    • Ask for help whenever it is needed.
  • Ensure a harassment-free environment through proper personal conduct.
  • Use respectful language with Guests, Staff Members and Managers at all times.
  • Respond appropriately in emergency situations to avoid danger to self, Staff Members and Guests; remain calm at all times.
  • Understand, comply with and enforce all company policies and procedures.
  • Adhere to responsible alcohol service established by company policy.
  • Understand and utilize all safety sanitation practices as defined in the safety program; report any accidents.
  • Perform other duties and tasks as assigned or determined by Management.
QUALIFICATIONS FOR A HOST/HOSTESS
  • High school degree or GED preferred.
  • One (1) year in a Guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
  • Good reading, writing, mathematical and communication skills.
  • Able to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgement and decision making abilities.
  • Health permit/food safety and Alcohol Awareness. Team member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local US laws.
  • Must pass and remain in compliance with drug free workplace policies.
PHYSICAL REQUIREMENTS (as required by OSHA and ADA)
  • Ability to work weekends, holidays and evening hours as business demands.
  • Must be able to spend 100% of working time standing, walking and reaching.
  • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery or erratically moving surfaces.
  • Climbing and ascending or descending ladders, stairs and ramps.
  • Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Are you attentive to detail, want to work hard and be rewarded for it? Can you balance multiple tasks while adapting to an evolving market? Are you self-confident, reliable and responsible? Do you have good problem-solving abilities and verbal/written communication skills? If yes, you might just be perfect for this Hotel Host/Hostess position

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Hotel Host/Hostess job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 97501