Customer Success Specialist
4 weeks ago
Get AI-powered advice on this job and more exclusive features. About HelloGov AI HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. Role Overview At HelloGov AI, most customer interactions are managed by our AI platform. You will join a dedicated on-site team that handles escalations, retention outreach, and follow-up calls requiring a human touch. As a Customer Success Specialist, you will balance quality service with high-volume output — making 150‑200 outbound calls per day. It is crucial keeping the conversations focused, efficient, and results-driven. Success in this role means helping customers complete their applications, preventing cancellations or refunds, and maintaining a positive experience throughout. This is a fast-paced, performance-driven position where communication skill, focus, and consistency directly impact success. Being on time, maintaining impeccable attendance, and taking full responsibility for your performance are essential. Responsibilities Make and manage a high volume of outbound calls (150-200 daily) through our AI platform Guide customers through passport, visa, and registration applications Maintain efficient call pacing — balancing quality, empathy, and productivity Focus on retention and refund prevention, resolving concerns quickly Document outcomes and feedback to improve AI workflows and customer experience Collaborate with teammates and product teams to enhance customer journeys Be punctual, reliable, and accountable every day Qualifications 1+ year in a customer success, sales support, or call center environment Proven ability to manage high call volume with professionalism and consistency Strong verbal communication and persuasive problem‑solving skills Experience with CRM or AI-driven tools (training provided) Excellent time management — able to stay productive and keep calls concise Dependable, punctual, and responsible with a strong work ethic Positive, team-oriented attitude with a competitive edge Bachelor’s degree preferred but not required Must be legally authorized to work in the U.S. (background check required) Benefits 🍳 Complimentary breakfast and snacks 🩺 Aetna Health, Vision, Dental, and Life Insurance 🏖️ 10 PTO days per year + most federal holidays off 📈 Growth opportunities within a high-performing startup Why Join HelloGov AI At HelloGov AI, you will be part of a team where speed, accountability, and service quality go hand in hand. You will help customers complete essential government services while contributing to a fast-scaling company that blends AI efficiency with human empathy. #J-18808-Ljbffr
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Customer Success Specialist
4 weeks ago
Miami, United States Conde Full timeConde is dedicated to inspiring confidence through exceptional haircare products and professional education. By embracing the philosophy that beauty is power and education fosters growth, we empower both stylists and clients to create, learn, and transform together. As a company, we prioritize fostering creativity and innovation, creating a community that...
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Customer Success Specialist
2 weeks ago
Miami, United States Gravity IT Resources Full timeJob Title: Customer Success SpecialistLocation: On-site 5 days per week - Brickell, Miami, FLType: Full TimeClient Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration — making them faster, easier, and...
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Customer Success Specialist
5 days ago
Miami, United States Gravity IT Resources Full timeJob Title: Customer Success SpecialistLocation: On-site 5 days per week - Brickell, Miami, FLType: Full TimeClient Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration — making them faster, easier, and...
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Customer Success Specialist
3 weeks ago
Miami, United States HelloGov AI Full timeAbout HelloGov AI HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of...
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Customer Success Specialist
22 hours ago
Miami, United States HelloGov AI Full timeAbout HelloGov AIHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of...
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Customer Success Specialist
4 weeks ago
Miami, United States HelloGov AI, LLC. Full timeAbout HelloGov AI HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of...
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Customer Success Specialist
2 weeks ago
Miami, United States HelloGov AI Full timeAbout HelloGov AI HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of...
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Customer Success Specialist
20 hours ago
Miami, United States HelloGov AI Full timeAbout HelloGov AI HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of...
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Customer Success Specialist
1 day ago
Miami, FL, United States Gravity IT Resources Full timeJob Title: Customer Success Specialist Location : On-site 5 days per week - Brickell, Miami, FL Type : Full Time Is this your next job Read the full description below to find out, and do not hesitate to make an application. Client Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they...
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Customer Success Specialist
1 week ago
Miami, FL, United States Gravity IT Resources Full timeJob Title: Customer Success Specialist Location : On-site 5 days per week - Brickell, Miami, FL Type : Full Time Client Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration — making them faster, easier,...
