Associate Clinical Systems Analyst

* Provides basic support for designated clinical applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.* Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.* Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.* Provides day-to-day application support, completes service tickets, and participates in on call rotation.* Assists with troubleshooting issues with members of other teams or business units.* Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.* Assists end user with system related issues, oversee dictionary database structure set up and maintenance as necessary for clinical information systems being used.* Assists in meeting scheduling and preparation.* Completes workflow documentation.* Adheres to Service Level Agreements for incident management.* Adheres to UHealth IT standards.* Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:As an Associate Clinical Analyst you will report to the Senior Manager/Manager and will be responsible for:* Assisting the team with implementing, building, upgrading, and modifying the application* Assisting application team members with optimizing the application’s configuration, function, and access* Assisting the team with day-to-day application support and resolving application issuesAs an Associate Clinical Analyst you will:* Serves as primary workflow support onsite contact for application end users* Assist with the design, development, implementation, and maintenance of the specified applications* Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design* Perform basic analysis of new releases and determine how they will impact workflow* Perform daily onsite rounding and assist with identifying issues and the work to resolve them* Assist with providing day-to-day application support, evaluating and resolving service tickets, responding to telephone inquiries, implementing requested application changes, and retrieving requested data in a timely manner* Assist with the communication and coordination of clinical system functionalities with the Epic EMR systems teams and Operational staff, including downtime procedure configuration, support, and functionality* Collaborate with trainers on application changes and new features to develop documentation and training strategies* Participate in on-call rotations and support* Maintain regular communication with team members and participate in weekly project team meetings* Review the status of projects and issues on an ongoing basis with leadership* Become knowledgeable about UHealth’s policies, procedures, and business operations***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS**:***Any relevant education, certifications and/or work experience may be considered.**** Associates Degree in relevant field , Bachelor’s preferred* , preferably in healthcare or healthcare-related organization* Previous operational, project management, and organizational skills preferred* Excellent interpersonal, oral and written communication skills.* Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.* Knowledge of state-of-the art technology.* Experience with major systems development and implementation.* Demonstrated knowledge of project management and control.* Ability to communicate ideas and provide solutions.* Ability to effectively work with people in other departments and/or outside of the enterprise.* Ability and willingness to learn new software and systems* Ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenc* Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner* Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleMinimum 1 year of relevant experienceThe mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.**Transforming lives**With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. #J-18808-Ljbffr