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Schools Operations Manager

2 months ago

Houston, United States Theatre Under The Stars Full time
Job DescriptionJob Description

JOB PURPOSE:

The Manager, School Operations works in conjunction with the Associate Director and Director of Education to supervise and execute education classes, summer camp programming, workshops, special school events and projects. The Manager, School Operations ensures that logistics for each of the education classes, camps, and events are fully vetted and disseminated to the appropriate arts center departments for their successful execution.

DUTIES AND RESPONSIBILIY DETAILS:

  • Provide daily oversight of all class operations, teaching artists, part time staff,
    interns, camp aids, and volunteers. Manages workflow of daily departmental operations.
  • Supervise the logistics of education initiatives, to include classes, enrollment, operations,
    masterclasses, workshops, school series programs and assist on programs for Humphrey School
    of Musical Theater, The River, and specialty on-site programming.
  • Collaborate with other institutional teams to ensure effective planning, promotion, and execution
    of classes, camps, workshops, and events.
  • Generate timely and effective internal and external communications.
  • Supervise communication to artists, consultants, parents, teachers, and students.
  • Own the program management of all HSMT and River classes and summer camps operations
    to include:
    • managing calendar of classes/programs;
    • providing information to perspective students/parents on class content and provide recommendations for student success;
    • maintain student rosters;
    • communicate schedules and curriculum to teaching artists;
    • monitor class attendance and follow up with students/parents as needed;
    • oversee class registration and process payment information for class/camp registration
  • Oversee TA contracting, finding subs when needed
  • Create and disseminate all education ticketing builds in Tessitura. Handle refund requests,
    refund processing, gift cards, on account features, and registration processes.
  • Maintain accurate expense tracking and invoice payments, departmental reports and statistical information related to classes, camps, and departmental spending.
  • Interviews, trains, schedules, supervises, counsels, disciplines, and evaluates performance of front desk part time staff, interns, and volunteers with support from Director of Education for the efficient operation of the department.
  • Develop, incorporate, example, and support all operational policies and procedures
    associated with school operations.
  • Established an investing, inclusive, and high standard of excellence into the school culture
    through understanding, supporting and demonstrating the organizations core values.
  • Maintain a professional and friendly relationship with other departments, colleagues, and
    partners.
  • Able to remain calm under pressure. Ability to work effectively with internal and external
    customers, some of whom will require high levels of patience, tact, and diplomacy. Maintain
    TUTS standards of customer service at all times.
  • Other duties as assigned.


QUALIFICATIONS:

  • 3-5 years of experience working in performing arts and/or education, management, or special events administration. Experience in the non-profit arts field is a plus.
  • Knowledge and/or experience working with diverse and inclusive populations (ex. Toddlers to senior adults).
  • Must be able to work Tuesday, Wednesday, Thursday evening class coverage and Saturday mornings.
  • Knowledge and/or experience working and leading with students/teaching artists of varied
    abilities both behavioral and mobile.
  • Well-versed in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); tessitura software
    experience is a plus.
  • Must have financial/budgeting experience. Must be able to complete moderately complex
    mathematical functions.
  • Able to effectively communicate in English in both written and oral forms. Spanish speaking a plus.
  • Ability to plan organize and prioritize duties, activities, and events schedules etc. with high
    attention to detail. Must be able to monitor and achieve project deadlines.
  • Must have at least one (1) year of supervisory or management experience.
  • Outgoing, people-oriented person with strong written, verbal, organization, analytical and
    interpersonal skills.
  • A positive attitude and an earnest interest in providing good customer service to corporate donors.
  • Exemplary attention to detail and accuracy.
  • Ability to maintain confidentiality.
  • Ability and commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status.


TRADITIONAL WORK FLOW TIMELINE:

  • Sept-Nov: Fall Classes are in Operation, working Tues-Thurs night and Saturday morning classes. Building Summer Classes in Tessiture for January launch
  • December: working mostly traditional 9-6pm as classes are not in operation
  • Jan-March: Spring Classes are in Operation working Tues-Thurs night and Saturday morning classes. Recruitment for summer camp staff, apprentices, assistants, etc.
  • March-May: Building Fall and Spring Classes for next season, prepping for summer camps (training staff and content) interviews and hiring for Summer Apprenticeship
  • June-July: Summer programs in operation, working 7:30am-4:30am on average. Assisting with Summer All State Musical admin/logistics as needed. Prepping for Fall and Spring classes that are on sale.
  • Aug: Lock in all Teaching Artists and student placements for classes. Begin any trainings for teaching artist/part time staff.