General Manager

6 days ago

Florence, South Carolina, United States Colony Tire Corporation Full time

Summary: The General Manager is responsible for overseeing the daily operations of the store. That person is responsible for overseeing the daily work of his associates, making sure his/her store delivers customer satisfaction and that the store runs in an effective and efficient manner. The General Manager is also responsible for other duties as assigned by the Regional Manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Tasks and Responsibilities:

  1. Oversee and manage all day-to-day operations at the store.
  2. Hire, train, and evaluate personnel, promoting, coaching or firing workers when appropriate; promote development of teamwork and a positive work environment.
  3. Schedule, organize and assign employees to specific duties.
  4. Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintain outstanding standards, solid product knowledge and all other components of Guest Service.
  5. Ensure all associates maintain a professional image- clean and well groomed.
  6. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
  7. Accountable for financial and administrative aspects of the business (P&L, Budgeting, Forecasting, Reports and Paperwork, etc).
  8. Ensure appropriate merchandise stock levels, and Point of Sale (POS) materials to maximize sales.
  9. Review store trends and recommend and initiate changes for maximizing goals and objectives.
  10. Ensure compliance with all company policies and procedures as well as federal and state laws and regulations, through monthly store staff meetings also keeping personnel informed of company announcements, changes, and other information.

Knowledge, Skills, and Abilities:

  1. Communication: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively.
  2. Customer and Personal Service: Including but not limited to customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  3. Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  4. Sales and Marketing: Including but not limited to marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  5. Administration and Management: Knowledge of business and management principles involved in strategic planning, leadership skills, and coordination of people and resources.
  6. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  7. Time Management: Managing one's own time and the time of others.
  8. Service Orientation: Actively looking for ways to help people.
  9. Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
  10. Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Work Styles:

  1. Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  2. Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  3. Independence: Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
  4. Integrity: Job requires treating people with respect, keeping commitments, working ethically and upholding organizational values.
  5. Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

The job is typically performed in an indoor environment however exposure to outside weather conditions is not uncommon. The employee may be required to stand for long hours while working at the service counter, stools may or may not be available. The employee must regularly move or handle merchandise through the store generally weighing 0-50 pounds.

Education:

High school diploma as well as a minimum of two years experience managing a tire/auto repair facility is required. A two or four year college degree is preferred but not required.

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