Natsoft | Mobile Engineer

2 weeks ago


overland park, United States Natsoft Full time

Role: MDM Sr Support Engg

Location: Overland Park, KS


Must Skills : JAMF, ABM, Intune, Mac, iOS, iPad


Who are we looking for?

Mobile Device Management (MDM) experience with extensive Operation support experience around various MDM tools & technologies including but not limited to JAMF Pro, Intune, Apple Business Manager (ABM), Mac OS, iOS, iPadOS. Individual should have prior hands-on experience handling large volume of mobile devices, Mobile App management, operations, Continuous improvement & ticket handling.

Technical Skills:

  • 4-6 years of experience in Mobile Device management using JAMF Pro, Intune and Apple Business Manager
  • Strong experience in handling devices running iOS, iPadOS and Mac OS using both JAMF & Intune
  • Experience in MDM and ABM Infrastructure administration covering but not limited to APNS, User Certificates, Credentials, VPP token management, VPN, WIFI SSID and firewall related configuration, Reporting
  • Experience in Native, Web Application Deployments & Maintenance
  • Experience in application deployments, iOS/MAC OS updates, MDM upgrades, security patches
  • Experience in ITSM process (Incident, Service request, Change and Problem Management) with platforms such as ServiceNow, Jira.
  • Experience in managing Health Chargers such as Bretford
  • Experience in proposing and implementing Intelligence and automations within the system / process for proactive issue identification and avoidance, Effort reductions etc.,
  • Knowledge on Confluence & SharePoint is preferred
  • Knowledge on Snowflake & Data reporting using Power BI is preferred

Process Skills:

  • ITSM experience including RCA preparations
  • Should be able to understand the gap and fix issues in the process
  • Should be able to interact with & support different stake holder groups such as App development team, MDM Engineering team etc.,
  • Should be capable of recommending Continuous service improvements within the process
  • Should be ready to work on 24x7 rotational shift

Certifications Pref


  • Jamf 100
  • Jamf 200
  • Jamf 300
  • Jamf 400
  • Microsoft 365 Certified: Endpoint Administrator Associate



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