Service Advisor II-1
2 days ago
We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
WE WILL DEPEND ON THIS PERSON TO
- Proactively reach out to fleet customers to set, confirm and prepare for appointments so they can have a great service experience
- Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages; walk through possible issues over the phone with authorized individuals
- Use a consultative selling process to assist fleet customer in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule
- Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing any down time, with full transparency
- Assist in producing negotiated fleet prices and packages when necessary
- Order required parts in advance and coordinate with dispatch team
- Follow up with fleet on the status of their vehicle(s), based on how the fleet customer wants to be informed
- Get authorization for additional recommended repairs when applicable
- Follow up with fleet customers to ensure satisfaction
- Assist with producing monthly statements and organizing repair orders
- Provide an exceptional customer experience to drive loyalty
- Prior sales experience preferred
- Prior Automotive experience preferred
- Prior fleet management or relevant experience preferred
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology (AllData, ShopBoss, etc.)
- High school diploma or equivalent
- - ASE certification is a plus
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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