Clinic Medical Assistant

Clinic Medical Assistant – Per Diem Location: Chinese Hospital, San Francisco Bay Area About This Role Department: Hospital Clinics | Reports to: Operations Manager, Clinic | Type: Per Diem | Requisition #: 12609 Position Summary: The Clinic Medical Assistant at the Chinese Hospital Clinic is responsible for assisting patients with their routine visits, follow‑up care, and referral services. The medical assistant works collaboratively with their designated clinic provider to provide comprehensive, accessible, and quality care to patients. Essential Duties and Responsibilities Receive and direct phone calls, schedule appointments, check‑in patients, obtain necessary patient information to update patient records Prepare patients for examination, which includes but not limited to obtaining patients vitals, medication list, past medical, social, and family histories Record patient’s medical history and upload to EHR system Administers injections and medications, and perform routine specimen collection and tests Maintains immunization records on EHR and CAIRS Coordinates patient’s treatment plans, i.e. specialist’s referrals, prior authorizations, follow up appointments, etc Assist physicians with medical treatments, procedures, and exams Performs insurance verification and eligibility checks Facilitates full patient experience from check‑in to check‑out Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc. Attend, actively participate and complete in‑services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; read all department communication and assigned materials. Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co‑workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed. Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co‑workers and others. Accepts and performs other duties as assigned. Qualifications Completion of Medical Assisting Program is required A California Certified Medical Assistant (CCMA) is preferred High school diploma or GED is preferred Current certification in CPR / BLS Computer proficiency (EMR knowledge is a plus) Strong communication and customer services skills Ability to effectively present information, both verbal and written Ability to take initiative, adapt to changing priorities, and work independently Strong time management and prioritization skills Knowledge of medical terminologies Fluent in English and Chinese (Cantonese and/or Mandarin) Physical Requirements While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. Use hands for computer work, writing reports, equipment set‑up/cleaning/storage, clerical support, and frequent phone use. Good vision is needed to read schedules, enter accurate data, etc. Must have good general health and emotional stability to carry out the above duties. Able to lift up to 30 pounds Use proper body mechanics when handling equipment Standing, walking and moving 50% of the day Compliance Requirements Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs. Base Pay Scale Starting at $24.76– $36.39 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. #J-18808-Ljbffr