Principal Technical Consultant, Data

Principal Technical Consultant, Data & Integrations SpecialistJoin to apply for the Principal Technical Consultant, Data & Integrations Specialist role at ServiceNowThe Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.The RoleThe Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications.What You Get To Do In This RoleExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customersDeveloping solutions specific to user requirements gathered in workshops.Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.Ensuring that best practices in integration processes are followed by the organization.Act as an SME to solve complex user issues related to Integrations and AI solutions.Checking and correcting conflicts in data configurations and overlaps.Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.Identifying, debugging, and advising on system errors or architecture issues.QualificationsAt least 8 years of configuration/development experience for complex, highly capable, integration technologiesExtensive ServiceNow Integration Hub Spokes and App development experienceExperience with architecting systems integrations and creating complex high level architecture diagramsMaintain at least 2 ServiceNow mainline CIS certificationsMaintain ServiceNow Certified Application Developer (CAD) certificationAct as a technical lead on any engagementExtensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologiesDemonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problemsStrong Javascript skills with practical experienceExperience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)Experience with data management, database design, and database conceptsKnowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologiesStrong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environmentProven team builder with the ability to mentor and develop talentAnalytical and problem-solving abilitiesA keen eye for detail and the ability to spot and fix errors in complex codeAbility to perform tasks independentlyGood presentation and report-writing skillsUp to 30% travel annuallyServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. #J-18808-Ljbffr