Senior Product Manager, Mobile

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact. Your Mission As our Senior Product Manager, Mobile, you will transform AfterShip’s mobile app, serving millions of monthly active users into the world’s most intelligent post‑purchase experience platform. As the single-threaded owner, you will define the strategic vision and drive execution of data‑driven and AI‑powered innovations that turn order tracking into a proactive experience, creating value for both customers and brands. Reporting to the Head of Product (Omnichannel), you will work closely with Engineering (R&D), Design, QA, Product Marketing, and Algorithm teams (data scientists/ML engineers) to build products that anticipate customer needs and reduce delivery friction. This US‑based, remote role requires frequent work during APAC hours to collaborate with distributed teams. What You’ll Do Own the end‑to‑end strategy, roadmap, and execution of AfterShip’s mobile app, driving growth, engagement, and retention for millions of monthly active users. Define and deliver a product vision focused on data‑driven and AI‑powered post‑purchase experiences, translating insights into actionable requirements, user stories, and technical specifications. Partner with User Research, Design, Engineering, QA, and Algorithm teams to create intuitive, high‑quality mobile experiences that delight users and drive feature adoption. Use metrics, A/B testing, and KPIs to inform decisions, measure impact, and optimize the product iteratively while building toward a long‑term roadmap. Communicate strategy, progress, and outcomes to leadership and cross‑functional stakeholders, championing the voice of the customer. Deliver measurable success in user growth, retention, feature adoption, app store ratings, and business impact, while aligning teams around shared goals and validating a multi‑year product vision. Who We're Looking For 5–8 years of product management experience, with at least 3 years focused on mobile apps (iOS/Android). Proven track record of leading and scaling consumer‑facing mobile products with large user bases (500K+ MAU preferred). Experience defining product vision, strategy, and multi‑year roadmaps. Strong understanding of the mobile app development lifecycle, platform constraints, and app store optimization. Experience designing and delivering AI/ML‑powered features in consumer products. Proficiency with mobile analytics tools (Amplitude, Mixpanel, Firebase) and A/B testing frameworks. Proven ability to collaborate, influence and align cross‑functional stakeholders without direct authority. Customer‑obsessed mindset with ability to translate user insights into compelling product experiences. Strong storytelling and presentation skills for diverse audiences (engineers to executives). Flexibility to accommodate cross‑timezone meetings (flexibility working during APAC time zones). At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us Great Place to Work Certified: We’ve been recognized for our inclusive, values‑driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer‑turned‑CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote‑first team, meaning by default that employees work from home or on a hybrid‑flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks Competitive compensation Remote‑first/hybrid‑flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In‑office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. / We prioritize hiring the right person over hiring quickly. This is an evergreen posting, so timelines may vary depending on when the right candidate is identified. #J-18808-Ljbffr