Front Desk Clerk

The Town of Cohasset, an active waterfront community on the South Shore, is looking for a part time Front Desk Clerk for the Elder Affairs Department. The team at the Town of Cohasset is known for being dynamic and collaborative, and we truly enjoy what we do. We are seeking a new team member who can hit the ground running and work in partnership with our talented colleagues and community, bringing new ideas and positive initiatives.

General Responsibilities:

Reporting to the Elder Affairs Director, the Front Desk Clerk is responsible for welcoming community members to Willcutt Commons and providing assistance for program registration, fielding questions, assisting with administrative tasks and answering the phone.

The Front Desk Clerk exemplifies the inclusive and welcoming culture of Willcutt Commons by greeting visitors, residents, and staff with a warm demeanor. Primarily providing administrative assistance to Willcutt Commons, the Front Desk Clerk is an essential role to the success of the department.

• Answers phone calls, check voicemail, respond to inquiries, and direct calls to the appropriate staff members.

• Manages appointment scheduling for activities and services offered at the center.

• Maintains an organized front desk area, ensuring all materials are well-stocked and up to data

• Assists with administrative tasks such as filing, data entry, and managing correspondence.

• Offer new visitors tours of the building

• Aid the Director in preparing employee and volunteer appreciation documents using Microsoft Word and Excel

• Assists with opening procedures including coffee set-up

• Observes the main living room for cleanliness

• Manages sign in for activity(ies) using a My Senior Center (MSC) scan card at the front desk kiosk.

• Ensure new visitors complete a CEA Participant Information form, a waiver/release, and assign a new MSC scan card.

• Record the number of the new card at the top of the completed MSC form.

• Enter completed form into MSC database.

• Teach new visitors how to sign into the MSC kiosk.

• Assist with adding their photo to my senior center as needed

• Assign new card when original card is lost.