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Winchester Customer Service Assistant

2 months ago

East Alton, United States Olin Full time
Open to Current Olin Employees Only

Title: Customer Service Assistant
Location: East Alton, IL

Salary: $55,740
Schedule: Hybrid schedule available of up to 2 days remote per week

Focus: Establish and oversee customer order and account management activities to ensure excellent customer service to key Winchester customers and accounts.

Customer Service Assistant Essential Functions:
  • Responsible for order acceptance within established department guidelines.
  • Daily activities include order entry, editing, confirming, credit approval, and shipping requirements.
  • Manage post invoice adjustments, order follow-up system, and assist in short pay resolution.
  • Coordinate with Sales, Credit, Logistics, and other internal departments to provide or obtain information regarding order requirements, credit approval, shipping requirements, and customer support.
Customer Service Assistant Position Requirements:
  • High school diploma or equivalent.
  • Minimum two years of related experience in customer order management or fulfillment; manufacturing environment preferred.
  • Strong mathematical aptitude.
  • Proficiency in Microsoft Word and Excel; SAP preferred.
  • Winchester symbols, products, programs, pricing, and policies knowledge preferred.
  • Knowledge of export regulations preferred.
  • Must possess excellent communication, problem-solving, and organization skills.
  • Demonstrated ability to manage high-volume workload, shift demands, and willingness to be collaborative and support team efforts.
Location-Specific Requirements:
  • This position requires access to ITAR controlled technical data, and as such, employment will be contingent upon the candidate's ability to access ITAR controlled technical data pursuant to an export license approved by the Directorate of Defense Trade Controls, if required.

This is not all-inclusive.

*Olin does not provide any form of sponsorship to applicants not authorized to work in the US.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Internal positions are posted for a minimum of 14 days and may be posted longer based on business needs.

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