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Crisis Services Manager/ Overnight

2 months ago

Lorain, United States Riveon Mental Health and Recovery Careers Full time
Job DescriptionJob DescriptionDescription:

POSITION PURPOSE AND OBJECTIVES

The primary responsibility of this position is to provide clinical and administrative supervision and leadership to the Crisis Services staff on assigned shift for all components of Crisis Services; mobile, hotline and crisis stabilization, with particular focus on hotline. Assigns and delegates tasks to all Crisis Services staff to insure quality and timely response to client need and efficiency of staff resources. Provides crisis intervention and stabilization services for clients with mental health and substance abuse disorders. Utilizes the Trauma Inform Care approach to promote healing in a safe, stigma-free environment with compassion for all people. Manages daily affairs for the team.



ESSENTIAL JOB FUNCTIONS

  • Assists Crisis Services Associate Director in training new crisis staff, orients new staff to Crisis Services. Trains staff on an ongoing basis.
  • Evaluates quality and efficiency of Hotline by listening in on calls, reviewing audio of calls, and providing constructive criticism and feedback to hotline staff.
  • Creates and maintains a customer service oriented environment where meeting the caller's needs are a priority.
  • Supervises and evaluates the job performance of the Crisis Services clinical staff in conjunction with Associate Director and Director. Provides 1-1 and group supervision to supervisees on shift.
  • Assigns and supervises work tasks of staff working in all program areas of Crisis Services (Hotline, Mobile Outreach, and Stabilization Unit).
  • Provides direct services to clients in all program areas as needed.
  • Make decisions on staffing levels on each shift based on safety and clinical need. Approves all leave time of clinical staff.
  • Ensures Crisis Services is responsive and sensitive to community requests for service 24 hours per day.
  • Ensures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self-medicating; acute clients are hospitalized, etc.)
  • Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the Associate Director and Director.
  • Keeps staff informed of all policy changes and new program expectations. Participates in supervisory/management meetings.
  • Works on-call as supervisory back-up as assigned by the Associate Director.
  • Consults and works with Associate Director and Director regarding clinical issues and administrative risk management issues.
  • Utilizes respectful, trauma-informed language in all aspects of the job.
  • Creates and maintains a trauma-informed care environment that respects self-determination and the need for everyone to be treated with dignity and respect.
  • Promotes and supports Trauma Informed Care implementation and initiatives within the organization.
  • Uses the Trauma Informed Care approach to work collaboratively with clients and other team members (internal and external) to help support clients in their treatment and recovery.
  • Must be able to react to change and stress productively and to handle other related tasks as assigned.
  • Must be able to maintain regular and predictable attendance and punctuality.
  • Must be able to get along with others and work as a team, show leadership and problem solving skills and facilitate teamwork.
  • Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
  • Assumes additional responsibilities and performs special projects as needed or directed


Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Employee must have a good knowledge of DSM V, mental health assessments, crisis intervention techniques, substance abuse disorders, psychotropic medications and some supervision skills.
  • Must have good oral and written communication skills and ability to resolve conflict in working with community agencies, multidisciplinary teams and in dealing with the public on the hotline calls. In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.
  • Must exhibit sensitivity to different cultures and demonstrate leadership skills.


WORKING CONDITIONS

  • A significant part of the work is performed in an office setting, a small part of the work may include interacting with clients during assessments and crisis intervention at Crisis Services or on the hotline.
  • The individual must be able to successfully interact and navigate in all types of facilities and weather conditions, as needed.
  • This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms.
  • This individual may periodically be required to lift and/or carry up to 10 pounds.
  • Must be able to physically interact with client and others in emergency situations to prevent harm to client and others utilizing verbal crisis intervention techniques.
  • The individual in this position must be able to communicate clearly both verbally and in writing.
  • Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.


QUALIFICATIONS:

  • A Masters Degree in Social Work or Counseling is required. Must be licensed in the State of Ohio as an LISW, LPCC, or IMFT.
  • A minimum of three years' experience in a mental health field and crisis intervention are preferred.
  • Experience with or education on substance abuse disorders preferred.
  • Some experiencing with supervision and diagnosing mental health disorders are required. Experience with Trauma-informed services or training, a plus.
  • Must have a good working knowledge of the DSM V, mental health assessments, crisis intervention techniques, substance abuse disorders, and psychotropic medications.
  • Must have good oral and written communication skills and the ability to resolve conflict.
  • Basic computer skills required, including familiarity with Windows and Microsoft Office.
  • The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.
  • Candidates with educational backgrounds and training in trauma-informed and/or trauma-specific services, a plus.


EEO: Riveon Mental Health and Recovery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.