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IT Help Desk Support

4 months ago

Dulles, United States Sutherland Global Services Full time

Position: IT Help Desk Representative
Location: Dulles, VA (Locals Only)
Duration: 6+ months

Responsibilities:
• Provides 1st tier Help Desk support by:
• Answering and responding to incoming calls, emails and chats for assistance and triage with computer, telephone, video conferencing equipment, network connectivity and applications for both onsite and remote users.
• Preparing and supporting business users with A/V needs in conference onsite rooms.
• Generates and completes Help Desk incident and request tickets and provides timely status updates to users.
• Triages and documents troubleshooting efforts in the Help Desk ticketing system and escalates issues to the appropriate BTS team when necessary.
• Assists in maintaining end-user device inventory by following asset management procedures.
• Supports information security team in maintaining security policies and controls, escalating issues as needed.

Qualifications:
• Bachelor’s degree in computer engineering, computer science, information systems, or a related field preferred.
• Must have CompTia A+ certification or equivalent.
• Must have excellent problem solving, analytical and teamworking skills.
• Must have excellent communication and interpersonal skills with an openness to learning new technologies.
• Must have experience with supporting Windows and Apple devices and the Microsoft 365 environment.
• Experience with VMWare Horizon preferred but not required.
• Ability to work independently and collaboratively.

Please apply to this posting with profile and contact details, I shall get back to you to discuss more

Regards
Mahesh | Sutherland Global Services