Technical Account Manager

2 weeks ago

Kirkland, United States NVIDIA Full time

We are looking for an experienced Technical Account Manager or software engineer with soft skills. An amazing candidate is highly technical and comfortable dealing with enterprise customers. You will join a team of Technical Account Managers focused on the NVIDIA networking and compute technologies, container orchestrators, deep learning containers, and other enterprise system software in CSP environments. We are also looking for someone who has superb interpersonal and communication skills, able to work closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software. This person will focus on providing an engineering-level Ethernet product and technology customer experience based on support, maintenance, and operations. You will be fully focused on the needs of one of our biggest customers, growing their footprint in this technology and the SDN landscape. What you'll be doing: Resolving sophisticated technical issues for customers installing our products and supporting systems with the focus on NVIDIA Networking (Ethernet / SDN) and GPU Technology and our End-to-End Solutions. Work to improve the availability, reliability, and overall experience of working with NVIDIA Networking and AI Enterprise products. Respond to customer product support inquiries via telephone, email, conference calls, and other communication media. Triage and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements Site visits and conference calls with customers What we need to see: BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience) 6+ years system software development and triage experience Superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software. Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, IOS, JunOS, EOS). Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, XLAN, EVPN) and a proven track record to deeply analyze IP layer 2 switching / layer 3 routing networking protocols (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF). Knowledge of Hyper-V and Linux OS, especially debugging and functionality. Strong computer science concepts and excellent knowledge of Python and scripting methodologies A confirmed grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking products. Excellent written skills and the ability to do related documentation and ticket tracking of opportunities/meeting follow-up. Ways to stand out from the crowd: Experience as a developer and/or customer success team member for large enterprise/service provider customers at a company that produces AI and data analytics software Understanding of Software Defined Networking, in particular SONiC software and OS Proficient in developing with C, and contributions to networking related Open Source projects such

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