Current jobs related to Customer Experience Coordinator - Wausau - Kocourek Subaru

  • Customer Experience Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Kocourek Subaru Full time

    Job Title:Customer Experience CoordinatorJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Experience Coordinator. This role is responsible for providing exceptional service to our guests, ensuring a positive experience, and driving retention and revenue in our service departments.Key...

  • Customer Experience Coordinator

    5 months ago

    Wausau, United States Kocourek Subaru Full time

    Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have. This position plays a vital role in...

  • Customer Experience Representative

    4 weeks ago

    Wausau, Wisconsin, United States Nsight Telservices Full time

    Job Summary: As a Customer Experience Specialist at Nsight Telservices, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide comprehensive guidance and assistance to customers, ensuring they have a seamless mobile experience. This includes setting up devices, troubleshooting technical...

  • Customer Experience Associate

    3 weeks ago

    Wausau, Wisconsin, United States IncredibleBank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role will provide an opportunity to work in a dynamic and innovative environment, where you will have the chance to make a real impact on our customers' experiences.Key ResponsibilitiesProactively greet customers at the...

  • Customer Experience Manager

    4 weeks ago

    Wausau, Wisconsin, United States David J Cooper Agency Inc. Full time

    Job OverviewThe Customer Loyalty Specialist plays a pivotal role in fostering a culture of loyalty and satisfaction within the David J Cooper Agency Inc. This individual will collaborate closely with the Agency Owner to develop and implement strategies that drive customer retention and loyalty.Key ResponsibilitiesDevelop and execute customer touchpoint...

  • Sales Associate

    4 weeks ago

    Wausau, Wisconsin, United States Spirit Halloween Full time

    Key Responsibilities:As a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service, demonstrating knowledge of store products, and utilizing suggestive selling techniques to drive sales. You will also assist in merchandising the store, following the instructions of the Supervisor. Additionally, you will...

  • Freight Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States The Buckle, Inc. Full time

    Job SummaryThe Freight Coordinator position plays a vital role in ensuring the smooth operation of our logistics and supply chain processes. As a key member of our team, you will be responsible for coordinating the receipt, storage, and shipment of merchandise, as well as maintaining accurate records and reports.Key ResponsibilitiesVerify merchandise...

  • Appointment Coordinator

    1 month ago

    Wausau, United States Marshfield Clinic Health System (MCHS) Full time

    Description : JOB SUMMARY The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System's customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate...

  • Material Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Apogee Enterprises Full time

    Job Summary:The Material Coordinator plays a crucial role in ensuring the smooth flow of materials throughout the production process. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a team environment.Key Responsibilities:Coordinate and expedite the flow of materials, parts, and...

  • Appointment Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Marshfield Clinic Health System (MCHS) Full time

    Job SummaryThe Appointment Coordinator at Marshfield Clinic Health System serves as the initial point of contact for patients and customers, providing exceptional customer service and ensuring seamless scheduling experiences. This role requires strong communication and interpersonal skills, with the ability to assess patient needs and schedule appointments...

  • Customer Service Manager

    6 days ago

    Wausau, United States Apogee Enterprises Full time

    Linetec POSITION SUMMARY Responsible for the management and development of the Inside Sales department including the following duties. POSITION DUTIES and RESPONSIBILITIES: * Manage up to 3 subordinate supervisors that are responsible for the overall direction, coordination, and evaluation of their teams. * Direct supervision, development, performance...

  • Repossession Coordinator

    1 month ago

    Wausau, United States Aqua Finance, Inc. Full time

    Repossession CoordinatorThe Repossession Coordinator is responsible for submitting and monitoring repossessions through our third-party vendors while supporting collection efforts on delinquent consumer accounts within a Recreational portfolio of accounts. The Coordinator helps maintain the portfolio of accounts by providing clerical support.Essential...

  • Repossession Coordinator

    1 month ago

    Wausau, United States Aqua Finance, Inc. Full time

    Repossession CoordinatorThe Repossession Coordinator is responsible for submitting and monitoring repossessions through our third-party vendors while supporting collection efforts on delinquent consumer accounts within a Recreational portfolio of accounts. The Coordinator helps maintain the portfolio of accounts by providing clerical support.Essential...

  • Repossession Coordinator

    4 weeks ago

    Wausau, United States Aqua Finance, Inc. Full time

    Repossession CoordinatorThe Repossession Coordinator is responsible for submitting and monitoring repossessions through our third-party vendors while supporting collection efforts on delinquent consumer accounts within a Recreational portfolio of accounts. The Coordinator helps maintain the portfolio of accounts by providing clerical support.Essential...

  • Retail Event Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Michaels Stores Full time

    Job Title: Retail Event CoordinatorMichaels Stores is seeking a highly motivated and organized Retail Event Coordinator to join our team. As a key member of our store operations team, you will be responsible for planning, coordinating, and executing events that provide a stress-free, fun, and engaging experience for our guests.Key Responsibilities:Plan and...

  • Retail Events Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and organized Retail Events Coordinator to join our team at Michaels Stores. As a key member of our store team, you will be responsible for planning, coordinating, and facilitating events that provide a stress-free, fun, and engaging experience for our guests.Key ResponsibilitiesPlan and coordinate multiple events...

  • Blood Donor Coordinator

    3 weeks ago

    Wausau, Wisconsin, United States The Community Blood Center Full time

    Job Summary: We are seeking a skilled Blood Donor Coordinator to join our team at The Community Blood Center. As a Blood Donor Coordinator, you will be responsible for ensuring donor suitability and performing whole blood collection procedures per applicable regulations, standards, policies, and procedures.Key Responsibilities: Perform routine procedures...

  • HR Coordinator

    4 weeks ago

    Wausau, Wisconsin, United States Piper Products Full time

    Job SummaryThe HR Coordinator provides administrative support to the human resource function at Piper Products, including record-keeping, scheduling, and responding to employee inquiries. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesRecruit, source, and staff hourly positions,...

  • Safety Coordinator

    1 month ago

    Wausau, United States Wausau Coated Products, Inc Full time

    About Wausau Coated Products:At Wausau Coated Products, we specialize in developing and producing top-tier coated paper products for a wide range of industries. Our commitment to innovation, quality, and customer service has established us as a leader in our field.Join Our Team as a Safety Coordinator at Wausau Coated Products, Inc.!About the Role:Are you...

  • Safety Coordinator

    5 months ago

    Wausau, United States Wausau Coated Products, Inc Full time

    About Wausau Coated Products:At Wausau Coated Products, we specialize in developing and producing top-tier coated paper products for a wide range of industries. Our commitment to innovation, quality, and customer service has established us as a leader in our field.Join Our Team as a Safety Coordinator at Wausau Coated Products, Inc.!About the Role:Are you...

Customer Experience Coordinator

2 months ago

Wausau, United States Kocourek Subaru Full time

Customer Experience Coordinator

As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have. This position plays a vital role in driving traffic across all areas of our business. You'll need to excel in a structured, task-oriented environment, maintaining a positive, upbeat attitude while demonstrating exceptional organizational skills. Being goal-oriented and a team player is essential.

PRIMARY RESPONSIBILITIES

  • Ensure and boost service retention and revenue.
  • Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
  • Aid guests in scheduling routine services.
  • Reach out via call, email, or text to guests who haven't visited for service since their purchase.
  • Complete all assigned VIN service retention tasks by the end of each day.
  • Send appointment reminders (via call, text, or email) to existing service guests.
  • Monitor online chats and schedule service appointments based on guest requests.
  • Amplify showroom traffic and support guests in connecting with the relevant sales team.
  • Oversee online chats across all websites, ensuring timely follow-up with each guest.
  • Manage Google My Business and website maintenance for the designated store.
  • Monitor and respond to all GMB reviews.
  • Address any social media reviews or comments.
  • Regularly review the website for any discrepancies or inaccurate information.

SECONDARY RESPONSIBILITIES

  • Assist in event planning and contribute ideas for marketing/social media content (including TikTok, Facebook, Instagram, etc.).
  • Assist in capturing videos and photos to complement social media posts.
  • Perform other administrative duties as assigned, such as filing, scanning, and shredding.

HOURS: Monday - Saturday, up to 40 hours per week. Shifts may range from 9:30 am to 6 pm or 10:30 am-7 pm, including a Saturday shift on a rotational basis. Saturday hours conclude at 4 pm. Wage for this position ranges from $16-$17/hour.

ATTIRE:Business Casual

PHYSICAL DEMANDS:None

WORK ENVIRONMENT:Typical non-smoking office environment.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.