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Guest Experience Associate

1 month ago

Sarasota, Florida, United States The Sarasota Modern, a Tribute Portfolio Hotel Full time
Job Description

The Sarasota Modern, a Tribute Portfolio Hotel is seeking a highly motivated and customer-focused Guest Service Agent to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every stay exceeds expectations.

Main Responsibilities
  1. Greet and register guests in a friendly and courteous manner, ensuring a seamless check-in process.
  2. Assign rooms, handle guest requests, and respond to inquiries in a timely and professional manner.
  3. Process payments, manage room inventory, and maintain accurate records.
  4. Collaborate with colleagues to ensure smooth operations and provide exceptional guest service.
Skills and Qualifications
  • Degree in Hospitality, Customer Service, or a related field.
  • Minimum 1 year of experience in customer-facing roles, preferably in hotels or hospitality settings.
  • Excellent communication, teamwork, and problem-solving skills.