Membership Coordinator

Position Description:

This is an exciting opportunity to grow your career Serving as a key member on the Membership team, the Membership Coordinator will be responsible for maintaining and updating membership records, serve as a resource for member inquiries through email and by phone, and will also be responsible for membership mailings. The Coordinator will support the Senior Director with member-facing activities, including researching and preparing presentations for member and prospective member meetings. This individual will also support the Membership Manager with membership renewals and collecting dues payments.

Essential Functions:

The following 'essential functions' summary is designed to cover and contain a comprehensive listing of activities, duties, or responsibilities that are required for this job however, they may change at any time with or without notice.?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Serve as a contact person for member inquiries via phone and email.
• Execute weekly/monthly membership mailings, including prospects.
• Support membership application process, renewals, and dues collections.
• Maintain member data system to ensure accuracy and completeness of member information.
• Responsible for working closely with Senior leadership to prepare materials for board meetings.
• Assist the Senior Director in the scheduling and preparation of member and prospective member meetings and presentations.
• Manage market research and survey efforts and work with leadership to better understand market size, awareness of the landscape industry, and current and prospective member needs.
• Perform other duties as assigned to include in-office administrative functions in coordination with other internal department coordinators.

Position Type/Expected Hours of Work:

This is a full-time, hybrid position (working remotely and in the office). The employee is required to work in the office three days a week, based on the needs of this position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 10:00 am to 4:00 pm and must work at least 37.5 hours each week to maintain full-time status.

Supervisory Responsibility: None

NALP fosters employee engagement and reward staff through challenging work, competitive compensation and benefits, flexible scheduling and time-off options, and opportunities to grow and develop professionally.

NALP Benefits Package:

• 100% paid medical, dental, life, and disability insurance premiums for employees.
• Generous paid leave policy which includes extra holiday days off including 4-day weekends for President’s Day, Memorial Day, 4th of July, and Labor Day, and a 5-day holiday for Thanksgiving. The NALP Office is also closed between Christmas and New Year’s.
• Parental Leave
• 401K plan with generous match
• Professional Development Assistance
• Flexible work environment

Desired Skills:

A successful applicant should possess the following skills and experience:

• Superior organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities; experience in planning multi-step projects and reaching milestones on time without sacrificing accuracy and quality.
• Demonstrated writing and editing skills; effective verbal communication skills.
• Takes initiative, demonstrates creativity, personable, with strong customer service skills, and has a high level of professionalism.
• Comfort working independently, as well as part of a team; proactively collaborate with NALP staff, members and other stakeholders on relevant projects.
• Demonstrated experience in member management; use of a variety of AMS/CMS (membership database).
• Superior technology skills.

Experience and Education:

• Bachelor’s degree, however, 3 or more years of experience may substitute for degree.
• 2+ years of professional experience.
• Demonstrated ability to manage and maintain data with accuracy and thoroughness.
• Direct experience with customer relationship management platforms (CRM). Experience with iMIS preferred.
• Direct experience working in membership services for an association is highly preferred.
• Excellent computer knowledge; proficiency in MS Office Suite (Word, Excel, PowerPoint, Zoom) and Adobe Creative Suite.