Director/VP of Operations

3 weeks ago

Norwalk, United States Business of Home Full time

Cailíní Coastal is a fast‑growing e‑commerce business bringing timeless, coastal‑inspired home décor and furnishings to customers nationwide. With a rapidly expanding product assortment, including direct import, and a loyal customer base, we are building a brand rooted in beauty, quality, and exceptional service. Director/VP of Operations We are seeking a highly motivated Director/VP of Operations to lead our operational strategy and execution. This role is critical to supporting our growth, including optimizing logistics and building scalable processes across warehouse operations, fulfillment, direct import and vendor management. Key Responsibilities Operational Leadership: Oversee all warehouse and logistics operations, including shipping, receiving, dropship, and white‑glove furniture delivery. Team Management: Lead and mentor warehouse staff, internal operations team, and customer service team, ensuring productivity, accuracy, and efficiency. Systems & Process Optimization: Implement and manage operational systems (beyond Shopify), evaluating and introducing WMS solutions as needed. Logistics Strategy: Identify cost savings opportunities and develop scalable processes for shipping, dropship, and white‑glove delivery. Direct Import Management: Oversee the growing direct import side of the business, including negotiating competitive shipping rates, developing container strategy, and ensuring cost‑efficient, timely delivery of goods. 3PL Roadmap: Evaluate and advise on potential 3PL integration, considering business complexities and product mix. Vendor & Purchasing Support: Oversee order placement and vendor management, ensuring timelines and quality standards are met. Cross‑Functional Collaboration: Partner with the leadership team to align operations with broader business goals and strategic growth. Scalability: Prepare the business to handle peak volume periods (e.g., Q4 holiday season) and continued year‑over‑year growth. Qualifications 8+ years of experience in operations, logistics, or supply chain management in e‑commerce, ideally in the home industry. Proven track record of scaling operations for a growing business. Experience managing warehouse teams and implementing systems (WMS/ERP). Strong strategic thinking paired with hands‑on problem‑solving. Excellent leadership, communication, and organizational skills. Ability to thrive in a fast‑paced, entrepreneurial environment. Preferred ability to commute to our Norwalk, Connecticut warehouse/office 2–3 days per week. About Our Company Cailíní Coastal is a fast‑growing e‑commerce brand delivering timeless, coastal‑inspired home décor and furnishings to customers nationwide. Founded in 2020 out of our founder’s garage in Los Angeles, the company has since experienced rapid growth and earned widespread recognition. With a continually expanding product assortment, including a growing direct import business, and a loyal customer base, we are building a brand defined by beauty, quality, and exceptional service. This is an exciting opportunity to join a dynamic, high‑growth brand at a pivotal stage of expansion. You’ll have the chance to shape the operational backbone of the business and play a critical role in driving our next phase of growth. Website: www.cailinicoastal.com Contact: careers@cailinicoastal.com #J-18808-Ljbffr

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