Supervisor, Performance Improvement

3 weeks ago

OAKLAND, United States PG&E Corporation Full time

Requisition ID # 157073 

Job Category: Business Operations / Strategy 

Job Level: Supervisor

Business Unit: Operations - Other

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

 

 

Department Overview

Operations Support is dedicated to creating cross-commodity consistency and standards in Operations. The team provides support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, PG&E Academy, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers.

 

Position Summary

The Performance Improvement Leadership works with senior leaders at PG&E to deliver performance improvements through safety improvements, quality enhancement, productivity and delivery gains, and cost reductions by providing analytical rigor, a disciplined lean methodology, and enhanced visibility to process and performance improvement opportunities. The Performance Improvement leadership may work on projects for various company line of businesses (LOB) or be regularly assigned to one LOB or sub-LOB. The incumbents direct a focus on continuous improvement and management to move the utility to leading performance.

 

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

 

A reasonable salary range is:​

Bay Area Minimum: $118,000

Bay Area Maximum: $188,000

&/OR​

California Minimum: $​112,000

California Maximum: $179,000

 

 Job Responsibilities

  • Supervises a team to deliver streamlined processes and functions that focus on simplicity, efficiency, accountability, and customer satisfaction. Typically oversees a portfolio of continuous improvement (CI) projects for a sub-line of business (LOB) to ensure effective process management and process mapping, process improvement, and process redesign.
  • Oversees day to day process improvement activities using the Lean Methodology and tools to measure, analyze, and discuss process alternatives to arrive at best practices. 
  • Identifies, tracks, and manages project issues and risks. Communicates project status, issues and risks to manager/sr. manager and director.
  • Leads business process improvement activities in support of the business, including process mapping, problem solving, and process re-design.
  • Provides ad-hoc consultation and recommendations to business partners during strategy and problem solving sessions, critical decision-making, major initiatives, metrics discussions, cross-functional meetings, and/or process improvement initiatives.
  • Plans for change management and contributes to a continuous process improvement culture within assigned department.
  • Partners with Manager/Sr. Manager and Director to receive stakeholder buy-in for multiple initiatives, remove roadblocks for project initiatives, create communication plans, and adapt to constant change in projects and initiatives.
  • Works with Leadership, Compliance, Internal Auditing, and/or other key stakeholders to ensure internal/external audit data/documentation requests are fulfilled. Leads team to build controls, create processes, and document process recommendations required by internal/external audits. Monitors, measures, and reports on effectiveness of controls.
  • Oversees and facilitates the training of personnel and supervision on process management, process ownership, and manage process improvements on a continual basis. Provides mandatory and ad hoc training sessions.
  • Supervises staff to accomplish results through effective recruitment and selection, training and development, coaching, performance management, rewards and recognition

 

Qualifications

Minimum:

  • BA/BS degree in Business, Economics, Finance, or relevant degree; or equivalent related experience
  • Five years of related experience including two or more years of project management experience and one or more years of supervisory or equivalent leadership experience

Desired:

  • Masters in Business Administration
  • Prior experience with active mentoring/coaching reporting relationships, resource planning, setting goals, and assignment of projects, process improvement, managing performance, leading cross- functional teams, influencing others, decision-making, change management, and communications
  • Proven history in Lean Problem Solving and success in coaching and mentoring others in the Lean Methodology
  • Lean Six Sigma Yellow, Green, or Black Belt Certification, Project Management Professional (PMP Certification)

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