Case Manager Supervisor

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Manager Supervisor who wants to make an impact in the lives of others.

Candidates residing in the State of Florida are preferred.

Purpose and Impact:

This is complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee’s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees, and is expected to meet regularly with each worker under supervision to monitor and mentor performance. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans and occasionally to initiate proceedings toward worker termination to address deficiencies in staff performance.

Essential Functions:

• Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
• Communicates worker’s compliance with these expectations on a regular basis.
• Reviews each case in unit caseload on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.
• Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, case documentation in FSFN within 48 hours, physical file maintenance and other required case work in timely manner.
• Attends ESI staffing's, reviews incoming cases and determines how best to assign new cases within the unit.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work product such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality and thoroughness.
• Identifies performance needs of case managers and other assigned staff and develops and implements plans for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
• Identifies and promotes outstanding performance.
• Provides guidance to case managers and other staff by coaching, motivating, training and providing staff development activities.
• Identifies and promotes outstanding performance.
• Facilitates and participates in all required staffing's. Ensures that case manager is prepared to present case appropriately and provides guidance during staffing as necessary.
• Participates in court proceedings as necessary and monitors worker performance in court.
• Mentors at least one case manager each month in the field by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.
• Performs random second party verifications of worker field activities by phoning clients to discuss their recent contacts with case managers.
• Keeps APD and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffing's for cases as necessary.
• Attends program Supervisor meetings as scheduled and shares information gathered with unit workers.
• Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
• Develops training and staff development plans with each staff person under his/her supervision.
• Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to APDs and Program Director for discussion and review.
• Provides community education through public presentations.
• Participates in agency CQI activities as required.
• Works directly with APDs & PD on contract score card measures for whole agency.
• Supervises support staff, in addition to Case Managers.

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses, must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Confidentiality: Adheres to all confidentiality rules.
• On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Education:

• Must possess a bachelor’s degree in human services field.
• Must have a Child Protection Certificate.
• Master’s Degree is preferred.

Experience:

Must have 5 to 7 years' experience as a certified child welfare case manager in the Florida Dependency system, or equivalent work experience. A minimum of 2 years supervisory experience required.

Skills:

• Knowledge of theories and practice of child protection, social work and family assessments.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective management skills.
• Knowledge of interviewing techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing and analyzing data.
• Knowledge of supervision techniques.
• Skills in direct observation of case manager’s abilities in interacting appropriately with families, community resources, service providers, and other professionals.
• Ability to assess case manager’s performance and develop performance improvement plans.
• Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to effectively supervise staff members.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct thorough case staffing's and other meetings.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to Assistant Program Director and ultimately, the Program Director
• Team player with co-workers, administrators and funders
• Accurate, complete, and timely submission of required statistical reports.
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.  

Amazing benefits package including:

• Medical, Dental and Vision
• Teladoc (24/7 online access to doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.