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Change Management Support Coordinator

2 months ago

Chandler, United States Experis Full time

Role: Change Management Coordinator
Location(s): Westlake TX or Chandler AZ
Term: 24 Month W2 Contract
Compensation: Negotiable (Benefits included)

Job Overview:

We are seeking a skilled and experienced Change Management Coordinator with a strong background in ServiceNow and ITIL to join our dynamic IT team. The ideal candidate will have over four years of experience in network service management, incident management, and change management within an enterprise environment. A solid understanding of network security principles is essential for this role. The Change Management Coordinator will be responsible for overseeing the change management process, ensuring that all changes are thoroughly evaluated, communicated, and implemented with minimal disruption to services.

Key Responsibilities:

  • Change Management:

    • Manage and coordinate the end-to-end change management process.
    • Review and assess change requests for impact, risk, and resource requirements.
    • Ensure that changes are documented, approved, and communicated to relevant stakeholders.
    • Schedule and prioritize changes to minimize service disruptions.
    • Conduct post-implementation reviews to assess the success of changes and identify areas for improvement.

  • ServiceNow Administration:

    • Utilize ServiceNow for tracking, reporting, and managing change requests.
    • Customize and maintain ServiceNow modules related to change and incident management.
    • Generate and analyze reports to monitor change success rates and identify trends.

  • Incident Management:

    • Collaborate with the Incident Management team to ensure that changes are coordinated with incident response activities.
    • Provide support during major incidents, ensuring that changes are expedited and risks are managed.

  • Network Service Management:

    • Oversee network service management, ensuring that changes to the network infrastructure are managed effectively.
    • Work closely with network teams to ensure that network security is maintained during and after changes.

  • ITIL Best Practices:

    • Apply ITIL best practices to the change management process.
    • Ensure that all change management activities are aligned with ITIL guidelines.

  • Stakeholder Communication:

    • Act as the primary point of contact for change management within the organization.
    • Communicate change plans and schedules to relevant teams and stakeholders.
    • Facilitate change advisory board (CAB) meetings, ensuring that all stakeholders are informed and involved in decision-making.

  • Continuous Improvement:

    • Identify and implement improvements to the change management process.
    • Stay updated on industry trends and best practices in change management, network security, and service management.
Qualifications:

  • Education:

    • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

  • Experience:

    • 4+ years of experience in change management, network service management, and incident management in an enterprise environment.
    • Hands-on experience with ServiceNow and ITIL processes.
    • Strong understanding of network security principles and practices.

  • Certifications:

    • ITIL Foundation Certification (required).
    • ServiceNow Certified System Administrator (preferred).
    • Additional certifications in network security (e.g., CompTIA Security+, CISSP) are a plus.

  • Skills:

    • Strong organizational and coordination skills.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple priorities and work under pressure.
    • Proficient in using ServiceNow and other ITSM tools.
    • Strong analytical and problem-solving abilities.