Lead Service Technician

1 month ago

Salt Lake City, United States Johnson Controls Full time

Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

  • Competitive Starting Pay

  • Paid Training

  • Global Advancement Opportunities

  • Company Vehicle (as applicable)

  • Referral Bonuses

  • Comprehensive Benefits

  • Medical/Dental/Vision insurance

  • Health Savings Account (HSA)

  • Life Insurance

  • 401(k) savings plan with company match

  • Short-Term and Long-Term Disability

  • Employee Assistance Program

  • Wellness Program

  • And More

What will you do

This position is responsible for providing vision, leadership and direction for the service and/or installation business in the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations.  

How you will do it

  • Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed goals of the company and objectives as well as improving market potential of the service business including new bookings (sales), revenue and profitability.
  • Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
  • Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives using management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
  • Safety Compliance: Ensure that all employees stay in sync with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for

Required:

  • Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.

  • Associate Degree or equivalent experience.

  • 3+ years of industry experience

  • Master fire alarm license

  • Level 2 sprinkler certification

  • Back Flow certified

  • Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

Preferred:

  • BA Degree

  • NICET or other related Certifications

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