Refugee Case Manager

2 weeks ago

Fort Myers, United States Lutheran Services Florida Full time

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented ­­­­­­­­­­­­­Refugee Case Manager who wants to make an impact in the lives of others.

The hours for this role are 8:30am - 5:00pm.

Purpose and Impact:

Provide trauma-informed case management services and referral provision in order to assist clients reach their goals.

Essential Functions:

  • Provide comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
  • Recruit program participants through internal referrals and outreach to eligible individuals.
  • Complete eligibility screenings for all participants recruited by or referred to the PC Program.
  • Conduct comprehensive intakes for all participants determined eligible for the program.
  • Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
  • Provide extended/enhanced cultural orientation workshops to program participants as needed.
  • Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
  • Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
  • Maintain regular contact and positive rapport with all PC participants.
  • Collaborate closely with other LSF case managers to facilitate PC enrollment of referred participants and coordinate services to dual-enrolled participants.
  • Provide ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.
  • Participate in PC community coordination, capacity building and partnership development activities in the service area.
  • Complete case notes and required assessments in online database in a timely and consistent manner.
  • Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
  • Acquire comprehensive knowledge and thorough understanding of programmatic requirements of PC Program.
  • Attend ORR, LIRS, LSF, and other resettlement agency workshops and trainings centered on trauma-informed case management, PC specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
  • Trains, supervises and supports PC Program Interns and volunteers.
  • Prepares PC Program reports as required.
  • Performs other related duties as assigned.

Other Functions:

  • May enter all financial transactions of the client’s funds into the IRIS system as well as accounting per procedures in a timely manner.
  • May create and document check request vouchers for all R&P clients per scheduled if necessary.
  • Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
  • Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
  • Provides indirect supervision of Resettlement Program staff.
  • Assists manager with RFP and other project.
  • Assists Manager in enforcement and attaining program goals.
  • Provides training to program staff if necessary.

Physical Requirements:

  • Able to travel to other counties.
  • Able to sit and stand for long periods of time.
  • Able to utilize office equipment.
  • Able to work in fast paced environment.

Education:

Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.

Experience:

  • Case management experience is strongly encouraged.
  • 3-year experience preferred working with refugee or immigrants.
  • Cross-cultural or international experience preferred.

Skills:

  • Proficiency in Microsoft Office applications
  • Knowledge of community resources and ability to connect families to community services.
  • Excellent verbal and written communication skills
  • Critical assessment and analysis skills
  • Ability to work and deal a diverse group of clients.
  • Must be able to keep confidential information.
  • Bilingual English/Ukrainian or Russian required.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

  • Reports to Manager
  • Must be a team player with monitors as well as other clerical staff.
  • Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
  • Effective working relationship with clients (providers).
  • Adherence to LSF policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. 

Amazing benefits package including:

  • Medical, dental and vision
  • Teladoc (24/7 access to doctors)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

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