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Regional Director of Operations

3 months ago

Barnstable, United States Maplewood Senior Living LLC Full time

Regional Director of Operations

Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking a Reg. Dir. of Ops for MA to become part of our family. We invite you to take your first step toward a rewarding career with us

What we offer

  • Competitive wages
  • Flexible shifts
  • Paid training & uniforms
  • Growth opportunities
  • Bonus & incentive programs
  • Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees

Primary Responsibilities

  • Identifies trends and partner with the Community Operating Team to develop, monitor, and execute action plans
  • Completes, analyzes and distributes weekly labor variance reports to ensure staffing levels are adjusted accordingly by community
  • Complies, analyzes and distributes weekly spend down reports to ensure proper expense control by community
  • Flash forecasts community-specific P&L reports twice monthly
  • Forecasts monthly and quarterly P&L statements
  • Assists VP of Community Operations with monthly review of community specific P&L, CQE audits, and day to day compliance of communities
  • Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income
  • Develops and implements annual operating and capital budgets
  • Tracks capital expenditure budget balances
  • Compiles and analyzes annual wage adjustment proposals
  • Leverages purchasing possibilities through existing and new vendors
  • In conjunction with the VP of Marketing and Sales, ED, and Community Relations Director of each community, effectively manages occupancy through sales and marketing initiatives, identification of critical success factors, Marketing Action Plans, etc.
  • Manages, builds, and maintains relationships with internal and external stakeholders, leadership, associates, residents, and families
  • Demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities
  • Tracks and responds to market trends and partners with peers to determine creative solutions for Marketing Action Plan
  • Effectively develops talent by training, mentoring, and providing guidance to Department Heads and Executive Directors and manages succession planning
  • Responsible for leading recruitment efforts and staffing solutions for all levels of the communities
  • Manages employee performance through the use of coaching, performance reviews, action plans, and progressive disciplinary procedures
  • Implements and adheres to training program expectations and related compliance tracking for all communities
  • Acts as a liaison with accounting department to answer questions and troubleshoot field accounting issues
  • Serves as a liaison between the field and senior management to effectively presents operating results to senior management
  • Researches the root causes of problems and develops plans and action steps to enhance performance. Takes the lead in any investigations while effectively communicating to relevant parties and provides timely responses to all crisis situations

Education/Experience/Licensure/Certification

  • Bachelor’s degree in business administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred
  • At least 5-7 years of successful operations leadership experience specific to independent, assistance, Alzheimer’s, CCRC communities or related fields
  • At least 2- 3 years of prior Executive Director experience preferred
  • Demonstrates knowledge of senior living environment regulations and guidelines (regulations, OSHA)
  • Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, data base managers and presentation software.
  • Demonstrates financial acumen by reviewing operational and financial data and developing a strategy to maximize performance
  • Possesses leadership, associate relations, and management skills while maintaining working knowledge of any applicable HR laws and regulations (compliance and labor law, etc.)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)