Customer Care Representative

6 days ago

Cranberry Township, United States Johnson Controls Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

  • Competitive salary

  • Paid vacation/holidays/sick time

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Extensive product and on the job/cross training opportunities With outstanding internal resources

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

  • Company vehicle, Tools and Equipment to complete all jobs

What you will do

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

 

How you will do it

  • Adhere to current Johnson Controls policies, procedures, products, programs and services.

  • Manage all retention activities within an assigned service agreement customer base.

  • Responsible for retention, customer satisfaction and growth within the customer base

  • Deliver increased sales against an assigned quota.

  • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

  • Interface effectively with district operations to deliver and improve service delivery.

  • Determine customer needs and develop sales strategies to meet those objectives.

  • Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

  • High School Diploma

Preferred

  • BA, BS or similar degree highly preferred

  • 2+ years of sales and/or customer service experience with a similar product, service or industry

  • Highly motivated and success driven.

  • Excellent communication skills and ability to quickly qualify opportunities.

  • High degree of self-discipline.

  • Independent, creative thinker.

  • Ability to sell intangible services.

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