Corporate Director of Resident Experience

4 weeks ago

Westport, United States Maplewood Senior Living LLC Full time

Corporate Director of Resident Experience

Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Corp Dir of Resident Experience to become part of our family. We invite you to take your first step toward a rewarding career with us

What we offer

  • Competitive wages
  • Flexible shifts
  • Paid training & uniforms
  • Growth opportunities
  • Bonus & incentive programs
  • Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees

Key Responsibilities:

  • Operational Leadership:
  • Oversee the daily operations of Lifestyle and Memory Care departments across all communities, ensuring adherence to our standards of excellence.
  • Provide direct support and guidance to Lifestyle and Memory Care Directors to foster a consistent and high-quality resident experience.

· Implement and refine operational best practices across multiple locations, promoting uniformity and excellence in service delivery.

· Collaborate with cross-functional teams and stakeholders to drive efficiency, effectiveness, optimal outcomes and exceptional customer satisfaction.

· Lead by example, demonstrating a commitment to compassionate care and a wellness-focused lifestyle.

· Foster a positive and inclusive work environment that encourages teamwork, learning, collaboration, and innovation.

  • Partnerships & Collaborations
  • Cultivate and maintain strategic partnerships in our local markets to promote our brands and expand the range of offerings and opportunities available to residents.
  • Build and maintain strong relationships with internal and external stakeholders to enhance resident experience.
  • Foster strong relationships with residents, families, and staff to gain insights into their preferences, interests, and feedback on the resident experience.
  • Collaborate with marketing and communications teams to promote and showcase our brands and unique lifestyle and resident experiences across our communities.
Training and Development:
  • Develop and lead comprehensive onboarding and continuous training programs for new and existing Lifestyle and Memory Care Directors.
  • Identify developmental needs and implement educational programs to enhance staff competencies and performance.

· Foster a culture of excellence through ongoing education, coaching, and professional development opportunities.

  • Program Development, Implementation and Oversight:
  • Collaborate with other senior leaders to design, implement, and evaluate programs that enhance the quality of life and satisfaction of our residents.

· Champion a resident-centric approach, ensuring that all domain initiatives are designed to meet the unique needs and preferences of our residents and their families.

  • Quality Improvement:
  • Monitor program outcomes to identify opportunities for improvement, enhanced service delivery and increased resident satisfaction.
  • Utilize feedback and data to drive decisions and improvements.
Strategic Support:

· Collaborate with the Executive Team to develop and execute strategic plans for Lifestyle and Memory Care Programs that align with our organizational goals and objectives.

  • Ensure compliance with all federal, state, and local regulations, and maintain up-to-date knowledge of industry trends and advancements.

Qualifications:

  • Bachelor’s degree in a relevant field; Master’s degree preferred.
  • Extensive leadership and management experience in senior living, healthcare management, or a related field, with a focus on resident experience and memory care.
  • Strong leadership and organizational skills, with the ability to motivate and guide a team across multiple locations.
  • Excellent communication and interpersonal skills, capable of effectively interacting with staff, residents, and family members.
  • Proven track record in developing and implementing effective programs and services in a senior living setting.

Travel Requirements:

  • Ability to travel regularly to different communities across all states served by the company to ensure consistency and quality of resident experience and memory care programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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