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Personal Banker Supervisor, Town Center

1 month ago

Virginia Beach, United States Dollar Bank Full time

Become a part of the diverse, service-oriented team that is Dollar Bank, the nation's largest mutual bank. We are committed to being an inclusive community bank that invests in our customers, empowers our employees, and strengthens our communities. The Personal Banker Supervisor works to achieve a large part of this mission by providing exceptional customer service, and by engaging in thoughtful interactions with our clients to build and grow relationships by recommending bank products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs. You will complete a four-month paid training program in which you will learn how to make recommendations while utilizing a consultative sales approach. You also will learn how to open and close branches and use sound decision making when addressing customer questions and concerns.

Principle Activities and Duties:

  • Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services at account opening and at all service interactions in the branch. This will be achieved by effectively utilizing the customer conversations and through lobby engagement while always maintaining the highest level of professional, integrity, and ethics.
  • Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
  • Demonstrate sound decision-making skills as it relates to risk, profitability, operational integrity, and customer service with every decision.
  • Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
  • Adhere to all established branch operational processes and procedures.

Qualifications:

  • High school diploma/GED required.
  • College degree required, or a minimum of one year demonstrated ability to deliver outstanding customer service in financial services or retail industry.
  • Leadership demeanor is required.
  • Must have excellent written and verbal communication skills to include professional grammar and demeanor.
  • Must have the ability to travel as needed to training center.
  • Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.