Retail Assistant Store Manager

1 month ago

Redmond, United States Comcast Corporation Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.

Job Description

Core Responsibilities

  • Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.
  • Proactively coaches and develops store team to perform their responsibilities at a high level.
  • Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
  • Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
  • In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
  • Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.
  • Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
  • Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
  • Coaches team members on how to position all products with customers.
  • Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
  • Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
  • Administers cash handling policies and procedures.
  • Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
  • Is well-versed in sales compensation plans and addresses team member questions.
  • Builds collaborative relationships with market and region stakeholders including the operations manager.
  • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Sales Floor; Coaching; Sales; Store Operations Management


Salary:

Primary Location Pay Range: $19.90 - $33.17

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $11

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

  • Retail Assistant Store Manager

    2 months ago

    Redmond, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Store-in-Store Manager

    5 months ago

    Redmond, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Retail Store Associate

    4 months ago

    Redmond, United States Savers | Value Village Full time

    Description Job Title: Retail Store Associate Pay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position. $16.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $16.55 = Clothing Sorter/Hanger, Hardware Sorter $16.79 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes...

  • Retail Store Associate

    2 months ago

    Redmond, United States SaversValue Village Full time $16 - $17

    Job Title: Retail Store AssociatePay Range: Our starting pay ranges from $16.30 to $17.18 depending on job duty/position. $16.30 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft$16.55 = Clothing Sorter/Hanger, Hardware Sorter$16.79 = Bed & Bath, Books, CDC Ambassador, Furniture, Jewelry, Recycler, Shoes$17.19 =...

  • Store Retailer

    1 week ago

    Redmond, Washington, United States Big 5 Full time

    **Big 5 Store Associate Opportunity**We are a leading retailer of sports equipment, apparel and footwear, and we are currently seeking a highly motivated and customer-focused individual to join our team as a Store Associate.In this role, you will be responsible for:Providing excellent customer service and ensuring a productive shopping experience for all...

  • Retail Store Associate

    2 weeks ago

    Redmond, Washington, United States SaversValue Village Full time

    We are seeking a skilled Retail Store Associate to join our team at Savers/Value Village. As a Thrift Experience Specialist, you will be responsible for creating an exceptional experience for our customers and donors.About UsSavers/Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second...

  • Senior Store Operations Manager

    3 weeks ago

    Redmond, Washington, United States SaversValue Village Full time

    About UsSavers, an international thrift retailer, is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. With over 300 stores across the US, Canada, and Australia, we supply our stores with gently-used items donated by the community to local nonprofit organizations.Job DescriptionThis multi-faceted role...

  • Store Operations Manager

    1 week ago

    Redmond, Washington, United States SaversValue Village Full time

    At Savers, we're more than just a thrift store - we're a community-driven retailer that's passionate about championing reuse and inspiring a future where secondhand is second nature.We're seeking an experienced Retail Manager to join our team. As a key member of our operations team, you'll be responsible for supporting either the service side of our stores...

  • Retail Manager

    4 months ago

    Redmond, United States SaversValue Village Full time $19 - $25

    Job Title: Retail ManagerPay Range: $18.59 to $24.53(Production or Retail role) Savers Benefits:Geographic & job eligibility rules may apply.Healthcare Plans:Comprehensive coverage (medical/dental/vision) at a reasonable cost.Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)Paid Time...

  • Store Operations Manager

    3 weeks ago

    Redmond, Washington, United States DECKS & SPAS LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at DECKS & SPAS LLC. As an Assistant Store Manager, you will be responsible for ensuring the store operates efficiently and follows all company guidelines and procedures.About the RoleComply with all operating standards and procedures pertaining to the daily...

  • Retail Operations Manager

    3 weeks ago

    Redmond, Oregon, United States Rite Aid Full time

    About Us">Rite Aid is a leading healthcare company dedicated to improving Health and Wellness in our communities. We offer a range of services and products to help our customers live healthier lives.">Job Responsibilities">The Retail Operations Manager will oversee daily store operations, supervise store associates, and ensure that all tasks are completed...

  • Store Operations Manager

    15 hours ago

    Redmond, Washington, United States K-1 Speed Inc Full time

    Job Title: Store Operations Manager">About the Role:">We are seeking a highly motivated and experienced Store Operations Manager to join our team at K-1 Speed Inc.">The successful candidate will be responsible for overseeing the daily operations of our store, ensuring that all aspects of the business run smoothly and efficiently.">Main...

  • Eyewear Retail Lead

    3 weeks ago

    Redmond, Washington, United States EssilorLuxottica Full time

    The Assistant Manager role at EssilorLuxottica is a vital position that requires leadership skills, sales expertise, and customer service acumen.Company OverviewAs the largest optical retailer in North America, LensCrafters has been a leader in vision care for over 35 years. With thousands of employees across various locations, we strive to provide...

  • Store Operations Coordinator

    3 weeks ago

    Redmond, Washington, United States Savers | Value Village Full time

    We are looking for a talented Store Production Team Member to join our team at Savers / Value Village. As a key member of our store operations, you will be responsible for creating an exceptional customer experience while ensuring the efficient flow of our production process.About UsSavers is a purpose-driven company with a business model that prioritizes...

  • Retail Stockroom Coordinator

    1 week ago

    Redmond, Washington, United States Chico's Full time

    Job DescriptionWe are seeking a Retail Stockroom Coordinator to join our team at Chico's FAS. As a key member of our stockroom operations, you will be responsible for ensuring accurate and efficient inventory management, receiving and processing merchandise, and supporting visual merchandising initiatives.Main Responsibilities:Receive, process, and reconcile...

  • Retail Warehouse Associate Manager

    3 weeks ago

    Redmond, Washington, United States Savers | Value Village Full time

    Become a part of our dynamic Store Production Team as a Store Production Team Member at Savers / Value Village. In this role, you will play a critical part in maintaining our high standards of quality and efficiency in our retail warehouse.Company OverviewWe are one of the largest for-profit thrift operators in the United States, Canada, and Australia,...

  • DSW Store Associate Part-Time>

    7 months ago

    Redmond, United States DSW Full time

    DSW, Inc. - Bear Creek Village, Redmond [Retail Associate / Retail Sales] As a Store Associate at DSW, you'll: Provide friendly service to customers shopping in-store and those engaging through omni-channel services; Perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and...

  • Retail Operations Supervisor

    4 weeks ago

    Redmond, Oregon, United States Rite Aid Full time

    Are you a natural leader with a passion for delivering exceptional customer service? We're looking for an experienced Retail Operations Supervisor to join our team at Rite Aid. In this role, you'll oversee daily store operations, supervise Store Associates, and ensure seamless customer experiences.About the RoleSupervise and assist Store Associates with...

  • Retail Merchandising Specialist

    4 weeks ago

    Redmond, Washington, United States Jacent Strategic Merchandising Full time

    We are seeking a self-motivated Retail Merchandising Specialist to join our team. As a key member of our cross-merchandising impulse product company, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, building retail displays, and implementing plan-o-grams.About the RoleThis is a part-time...

  • Retail Warehouse and Inventory Coordinator

    3 weeks ago

    Redmond, Washington, United States Savers | Value Village Full time

    OverviewWe are a for-profit thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature. Our purpose-driven company supplies stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations.Job SummaryThis role is part of our Retail Warehouse & Production team, creating an...