Guest Services Agent

2 weeks ago

Seattle, United States Kimpton Palladian Hotel Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle’s best new restaurants, live music venues, cafés, and boutiques. When you’re not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown’s hip heritage. You’ll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won’t soon forget. The Palladian beckons today’s tech titans and tastemakers.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Salary range: $23.00/hr

  • Guest Service Agent

    4 months ago

    Seattle, United States Pyramid Global Hospitality Full time

    We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time a Guest Service, Agent, Guest, Service, Retail, Hotel

  • Guest Services Agent

    3 months ago

    Seattle, United States Stonebridge Companies Full time

    Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Che Guest Service, Agent, Guest, Associate, Retail

  • Guest Service Agent

    4 months ago

    Seattle, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Position Requiremen Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Services Agent

    3 weeks ago

    Seattle, United States Le-Vel Full time

    Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests of the Level Hotel. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment...

  • Guest Service Agent

    1 month ago

    Seattle, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent Overnight

    4 weeks ago

    Seattle, Washington, United States Kimpton Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent Overnight to join our team at the Kimpton Palladian Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRegistration and check-out of hotel...

  • Guest Services Agent

    2 weeks ago

    Seattle, United States Kimpton Palladian Hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Overnight Guest Service Agent

    2 weeks ago

    Seattle, United States Kimpton Hotels & Restaurants Full time

    Palladian Hotel Seattle Pay: 19.97 per Hour Valid Driver's License is mandatory, as it will require parking cars overnight at times. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel...

  • Guest Services Agent

    2 weeks ago

    Seattle, United States Kimpton Palladian Hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    4 months ago

    Seattle, United States Onni Group Full time

    Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. The Residential Guest Services Agent is responsible for delivering customer service to residential tenants by managing guests,...

  • Guest Service Representative

    4 months ago

    Seattle, United States Schulte Companies Full time

    Schulte Companies - 4507 Brooklyn Ave NE [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...

  • Guest Service Agent Overnight

    2 months ago

    Seattle, United States Kimpton Hotel Full time

    Night AuditPalladian Hotel Kimpton Hotels & Restaurants Belltown Seattle The hourly pay range for this role is $23.00. This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the...

  • Guest Services Rep Part

    2 months ago

    Seattle, United States Extended Stay Full time

    Extended Stay - 15635 West Valley Hwy. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Valet Services Agent, Full-Time

    4 weeks ago

    Seattle, Washington, United States Paramount Hotel Seattle Full time

    Job OverviewThe Paramount Hotel Seattle is seeking a skilled Valet Services Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences.Key Responsibilities:Deliver guest items such as luggage, packages, amenities, and sundries in a timely manner.Maintain a strong lobby presence,...

  • Customer Service Agent

    2 months ago

    Seattle, United States VIP Hospitality Full time

    About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries. About the roleCustomer service agents work alongside a team of four up to twenty others at the terminal checkpoints and international...

  • Customer Service Agent

    3 months ago

    Seattle, United States PrimeFlight Aviation Services Full time

    INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision...

  • Front Desk Agent

    2 months ago

    Seattle, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.$20.29 per hour Responsibilities Answer Front Desk, Agent, Hotel, Office Agent, Operations

  • Customer Service Representative

    4 weeks ago

    Seattle, Washington, United States Brett Bakken - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewA successful State Farm Agent is seeking a qualified professional to join their team as a Customer Service Representative. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer experiences. If you are a...

  • Front Desk Agent

    1 month ago

    Seattle, United States Mayflower Park Hotel Full time

    Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests, we'd love to hear from you! To apply, please...

  • Front Desk Agent

    7 months ago

    Seattle, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Guest Service, Hospitality, Processing