![Johnson Controls International](https://media.trabajo.org/img/noimg.jpg)
Field Service Manager
4 weeks ago
***Consideration given to applicants residing in or within a commutable distance from Grandview, MO***
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through significant work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away
Who We Are:
At Ruskin®, we've become the leaders in the air control industry because we care about empowering our partners and customers to build better buildings and ultimately, to build them with healthy and comfortable air. That's why we are always out front with the best air control solutions in the industry.
What We Offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What You Will Do:
The Field Service Manager is a crucial part of our company's initiative to enhance the Ruskin customer experience. This role will manage a team of Customer facing and financial Warranty Advocates, providing support to our customers utilizing our digital platforms/resources. Our Field Service Manager will oversee and ensure efficient execution of field issue, claim management, and issuance of customers’ credits and debits. This position is not eligible for Visa sponsorship.
How You Will Do It:
Responsible for daily interaction with our customers in a friendly, courteous, efficient, and professional manner
Manage and guide the team to deliver prompt follow up on all customer requests for information regarding warranty eligibility and claims lifecycle
Ensure proactive communication with customers about any expected delays or issues with their claims
Oversee and ensure effective communication and documentation with customers utilizing CRM/Salesforce and other various associated platforms
Lead the team in researching, navigating, independently or collaboratively to provide answers to resolve customer requests, claims, or issues
Encourage a team-oriented mindset to identify potential enhancements and process improvements
Manage the research of field service claims by partnering with customers, store associates, and Regional Sales Manager to obtain pertinent information
Implement processes for entering warranty claims in our database system, verifying and double-checking the accuracy of information through each step of the process
Implement strategic recruitment, hiring and coaching practices that cultivate a positive and supportive team environment that propels associate engagement and organizational success
Ensure the submission of requests to the manufacturer for needed updates and follow through to closure
Utilize and analyze daily and weekly reports to ensure the issuance of customers' credits in a timely manner
Create and ensure the closure of factory credit memos by utilizing, analyzing, and reconciling the weekly financial reports
Provide warranty resources to support and train cross-functional departments including stores and sales staff
Establish and monitor team KPIs and goals, utilizing data to drive decision making and improve customer service
Pivot team as necessary to support changing customer and business needs, ensuring flexibility and adaptability in a dynamic business environment
What We Look For:
Required
Four-year degree or equivalent relevant work experience
Minimum of 5 years of HVAC experience
Exhibits strong leadership qualities and excels at communicating effectively both verbally and in written format
Must have a strong work ethic, high energy, enthusiasm, and a customer-centric mindset, as well as a desire to succeed
Experience in a high-volume fast-paced Field Service environment with tech-savviness, analytic, and reconciliation skills
Ability to travel up to 40%
Must possess exceptional leadership and team management skills, effectively leading and motivating a team in both remote and in office settings, while adapting their schedule to align with changing business demands
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
-
Field Service Manager
4 weeks ago
Grandview, United States Johnson Controls International Full time***Consideration given to applicants residing in or within a commutable distance from Grandview, MO***Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to...
-
Field Service Manager
3 weeks ago
Grandview, United States Johnson Controls International Full timeJob Description***Consideration given to applicants residing in or within a commutable distance from Grandview, MO***Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that...
-
Field Technician
1 month ago
Grandview, United States Specialty Rescue and Fire Service Full timeJob DescriptionJob DescriptionThis position conducts detailed cleaning of Silos, Condensers, Evaporators, and other equipment. Must be able to work in both confined spaces and at various heights.Extensive travel is required throughout the country. It is expected to travel 2-3 weeks at a time for this position. Must be able to lift 50 pounds and work extended...
-
Laser Field Service Technician
1 month ago
Grandview, United States MC Machinery Systems, Inc. Full timeJob DescriptionJob DescriptionAs a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Mitsubishi Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized,...
-
Master Merchandiser
1 month ago
Grandview, United States Drive Line Service Full timeMaster Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: GRANDVIEW, MO Pay Rate: $13.30 Date Posted: 06/01/2024 Job ID: 152271 Job Description Retail Merchandisers Needed! Earn $XX / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...
-
IT Technical Analyst
1 month ago
Grandview, United States Welch's Full timeGrow with Welch's! Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary! At Welch's, we're not just...
-
IT Technical Analyst
6 days ago
Grandview, United States Welch's Full timeGrow with Welch's! Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary! At Welch's, we're not just offering...
-
IT Technical Analyst
1 month ago
Grandview, United States Welch's Full timeJob DescriptionJob DescriptionGrow with Welch's!Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something...
-
Master Merchandiser
4 weeks ago
Grandview, United States Drive Line Service Full timeMaster Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: GRANDVIEW, MO Pay Rate: $13.30 Date Posted: 06/01/2024 Job ID: 152271 Job Description Retail Merchandisers Needed! Earn $13.30 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...
-
Field Service Technician Kansas City Missouri
4 weeks ago
Grandview, United States Neumayer Equipment Full timeJob DescriptionJob DescriptionNeumayer Equipment is seeking candidates to join our Service Technician Team in Kansas City, Missouri. This position will require you to drive to various location in the area and service equipment. Why work for Neumayer Equipment?We have been family owned and operated since 1934. Proudly providing 90 years of petroleum...
-
Field Service Technician Kansas City Missouri
1 month ago
Grandview, United States Neumayer Equipment Full timeJob DescriptionJob DescriptionBenefits:Accident insuranceFSAHSALife insurance401(k)Dental insuranceHealth insurancePaid time offTraining & developmentVision insurance Neumayer Equipment is seeking candidates to join our Service Technician Team in Kansas City, Missouri. This position will require you to drive to various location in the area and service...
-
Field Sales Representative
7 days ago
Grandview, United States U.S. LawShield Full timeJob DescriptionJob DescriptionAt U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently.Our company was established in...
-
Field Sales Representative
2 weeks ago
Grandview, United States U.S. LawShield Full timeJob DescriptionJob DescriptionAt U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently.Our company was established in...
-
HVAC Service Technician
1 month ago
Grandview, United States Lane Valente Industries Full timeJob DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...
-
HVAC Service Technician
3 weeks ago
Grandview, United States Lane Valente Industries Full timeJob DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...
-
Customer Service Representative
1 month ago
Grandview, United States Mr.Rooter Plumbing Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative for daytime/weekends to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service...
-
Plumbing Service Technician
3 weeks ago
Grandview, Missouri, United States Mr. Rooter Full timeMrRooter - JobID:[Field Technician / Maintenance Mechanic] As a Plumbing Service Technician at MrRooter, you'll: Install, repair, and maintain plumbing systems in commercial and residential environments; Perform drain cleaning on plumbing systems; Perform minor to complex service work on plumbing systems; Identify proper materials and quantities for new and...
-
Manager in Training
3 weeks ago
Grandview, United States Orkin Full timeOverview: Were the Industry Leader Because of Leaders Like You. When youre an Orkin Branch Manager, youre the leader cultivating a team to deliver top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Branch Manager position is for those who thrive on the challenge of growing a high-performance business...
-
Project Manager
3 weeks ago
Grandview, United States ADB Companies Inc Full timeTo be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values. OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success. POSITION TITLE: Project...
-
Project Manager
3 weeks ago
Grandview, United States ADB Companies Inc Full timeTo be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s mission, vision, and values. OUR MISSION: We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success. POSITION TITLE: Project...