Pathology Customer Service Rep II

3 weeks ago

Century, United States CEDARS-SINAI Full time
Job Description

Make a difference every single day

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others.

What will you be doing in this role?

The Pathology Customer Service Representative is often the first interface with the department's customers. The position acts as a client advocate to assist them in the resolution of problems, to communicate patient test results and laboratory information, and to accept and respond to complaints. Responsibilities include the generation and distribution of reports, calling of Critical and Toxic Values, handling of add-on requests, requisition review, assisting the billing department, and participation in division problem solving and process improvement. Performs all job duties with sensitivity and attention to the age and developmental issues of the patient populations(s) being served.

Primary Duties and Responsibilities:

  • Responds to requests for test results, AP slides and blocks, test requirements and status of reports.
  • Maintains reference materials to enable prompt response to client inquiries.
  • May perform MLA duties as requested.
  • Meets current guidelines for incoming calls and requisition review.
  • Responds in detail to requests, accepts patient and client complaints, and resolves routine and complex problems; seeks appropriate assistance when necessary.
  • Participates in problem solving by collecting information, reporting outcomes, and recommending process improvements.
  • Special projects or assignment.
  • Acts as a client advocate to assist them with their needs, functions as a public relations agent for the department.
  • Communicates effectively and makes efficient use of division communication instruments, including Corrective Action QA Logs.
  • Reviews requisitions for accuracy of orders.
  • Reviews new and existing policies and procedures according to established protocols.
    Assists in formulating new policies and procedures.
  • Ensures accuracy in information received from referring physician by comparing to patient information in existing database; corrects and documents information as necessary.
  • Evaluates the need to perform merge functions, credits tests when appropriate.
  • Resolves specimen and requisition problems and makes required corrections.

Qualifications

Educational Requirements:

  • High School Diploma/GED

Experience Requirements:

  • One (1) year of experience in a health care setting, with practical knowledge of medical terminology and laboratory information systems.

Req ID : 2393
Working Title : Pathology Customer Service Rep II - FT - Day
Department : Lab Support Services
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Customer Support
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.02 - $31.53

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