Closing Member Services Supervisor

3 weeks ago


Blaine, United States Crunch Full time

The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:

Club Manager

Requirements:

Fitness, Retail, or Service management experience preferred

Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities:

Administration/Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to employees.

Recruit and hire the highest possible caliber of staff.

Operations

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Serves as the lead customer service contact for members at the front desk

Demonstrate a working knowledge of all standard club operating procedures and policies

Communicate and interpret club policies and procedures to members and employees

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Assist in the staffing, training, and performance management of Front Desk employees.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales/Revenue Management

Support company programs and promotion to help generate new sales leads for optimum new membership growth

Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.

Achieve desired revenue goals thru the leadership and motivation of employees.

Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Support personnel related problems or difficulties by following club procedure and documentation.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions.

Recruit and hire the highest possible caliber of staff.

Serve as a role model for employees.

Accountabilities

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

Oversees expense goals by managing payroll and general and administrative expenses.

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Keep current in knowledge of key competitors.

Conduct frequent facility walkthroughs

Measurement Standards

Successful management of all financial budgetary goals.

Net Promoter Scores and Social Media Feedback Scores

Membership retention.

Follow all policies and procedures.

Special Skills:

Excellent written and verbal communication

Strong leadership skills

Strong administrative skills

Strong customer service skills



  • Blaine, United States Crunch Fitness Full time

    The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an...


  • Blaine, United States Crunch Fitness Full time

    The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an...


  • Blaine, United States Crunch Fitness Full time

    Reports to: Manager Primary Needs: Weekends Weekday Closing shift (4pm - 11:30pm) Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and...


  • Blaine, United States Taco Bell Full time

    Cashier - Night/Closing Shift Blaine, TN Looking for adults, 18 years and older, who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift lengths, depending on part-time vs. full-time and the specific hours of operation and closing time for each location....

  • Group Home Supervisor

    3 weeks ago


    Blaine, United States National Mentor Holdings, Inc. Full time

    REM Minnesota Community Services, a member of the Sevita family, provides services for Individuals with intellectual and developmental disabilities, Traumatic Brain Injury, Autism, and other complex needs. Wages starting at $18.00 per hour! With us, Supervisor, Home, Staffing, Healthcare


  • Blaine, United States Crunch Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the...


  • Blaine, United States Crunch Fitness Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front...


  • Blaine, United States Crunch Fitness - Blaine and Maple Grove Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is...

  • Team Member

    13 hours ago


    Blaine, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Team Member

    1 day ago


    Blaine, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Team Member

    14 hours ago


    Blaine, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Team Member

    1 day ago


    Blaine, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Team Member

    2 days ago


    Blaine, United States Coffee and Bagel Brands Full time

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, QUALITY It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships,...

  • Team Member

    14 hours ago


    Blaine, United States Potbelly Full time

    Team Member Blaine, MNEarn up to $18.25 including tips! You gotta have it HOT... hot peppers, hot sandwiches, hot pay! Do you hunger for more? Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us. Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door...

  • Training Assistant

    2 days ago


    Blaine, United States Achieve Services, Inc. Full time

    Benefits: 403B Match up to 5% Health insurance Paid time off Training & development  Achieve is looking for a full time training assistant to help us support individuals with disabilities.  Are you passionate about helping people and like making a difference in individuals days? This might be the job for you!  Position is...


  • Blaine, United States Nothing Bundt Cakes Full time

    Benefits: * Employee discounts * Flexible schedule * Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for...

  • Restaurant Team Member

    19 hours ago


    Blaine, United States Noodles & Company Full time

    Overview Noodles & Company is more than fast food - we're a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). We're hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire...

  • RN Clinical Supervisor

    23 hours ago


    Blaine, United States Adara Home Health Full time

    Our Mission: Honoring People Our Values: Integrity, Compassion, Curiosity, and Helpfulness The Clinical Supervisor is responsible for directing the clinical activities of assigned clinicians at a company location; planning clinical services to clients and conferring with employee to ensure services are provided at quality levels consistent with...

  • Server - Cast Member

    13 hours ago


    Blaine, United States Chuck E Cheese Full time

    At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Job Description Work Today, Get Paid Tomorrow" program. Don't wait between paychecks anymore! Chuck E. Cheese (CEC) is a great place for a first-time job seeker or a place to build an...

  • Cashier / Service

    1 day ago


    Blaine, United States Taco Bell Full time

    Cashier / Service Blaine, TN The Cashier / Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? * Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training * Advancement Opportunities *...