Senior Clinical Navigator | Corpus Christi Bayfront
2 months ago
Under the direction of the Director of Business Development (DOBD), assists in the training and management of the business development team to include clinical liaisons, physician liaisons, and other individuals as directed. Provides marketing support to clinical liaisons and other business development team members at various hospitals and clinics as needed for sales presentations. Cultivates referral relationships, manages assigned territory, and makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Director of Admissions and admission staff, and well as nursing and other internal and external staff to facilitate the referral conversion. Able to perform patient evaluations for admission to Post Acute Medical. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives. Performs other related duties as assigned or requested. This is an exempt position.
RESPONSIBILITIES
Management / Supervision
• Effectively serves an extension of the DOBD in the field: Assisting clinical liaisons with marketing presentations, provides ongoing sales training to new and current clinical liaison team members, assists in the development of overall department marketing plans and strategies.
• Orients patient and/or family to facility services, including length of stay. Educates, supports and serves as a resource to family members of current, past and potential patients.
• Communicates with facility admissions department and facility administrator on a daily basis to optimize census management and case finding strategies.
• Follows-up on all medical denials in person to re-evaluate potential for admission.
• Conducts exit interviews with patients prior to discharge from the Post Acute Medical hospital or confers with hospital management after interviews to ensure feedback is obtained.
• Conducts follow up visits with referral facilities to ensure satisfaction and service levels were met.
Education
• Identifies and educates new referral sources to Post Acute Medical programs and services.
• Assesses and conveys stakeholder needs. Establishes and maintains strong relationships with providers through ongoing assessment and servicing of their client's rehabilitation/LTAC needs.
• Schedules educational inservices to educate referral services about Post Acute Medical programs and services; works closely with the PAM admissions department and Director of Business Development to achieve targeted census goals and meet assigned objectives on a weekly, monthly and quarterly basis. Communicates clearly, concisely and accurately.
• Provides or arranges educational presentations to referral sources (physicians, discharge planners), families and to the community members as requested.
• Coordinates and schedules professional, family and/or potential patient tours of all facilities.
• Gathers information on health care providers in the Post Acute Medical service area and forwards to management, including opportunities for contracting with managed care companies and providers.
Public Relations
• Drafts press releases, coordinates media events, and advertising through the DOBD.
Pre-Admission Assessment
• Displays knowledge of both inpatient rehabilitation and long term acute care admissions criteria for pre-assessment analysis.
• Coordinates and completes on-site pre-admission assessments on potential patients unless geographically prohibitive or competitive time of admission will not allow. In the assigned market uses the fast track process to facilitate referral conversions. Completes phone/FAX assessments if geographically prohibitive. Documents pre-admission assessments legibly, accurately, and completely in the approved format.
• Reviews medical record of referred patient and identifies all aspects related to pre-certification financial coverage and admission criteria. Serves as a liaison to the Admissions office for insurance companies and provides clinical information to obtain pre-certification from payers.
• After reviewing medical record and interviewing patient/family, obtains facility admission information to support the admission process; makes a recommendation regarding acceptance or denial and communicates status of admission to referral source as directed by the admissions department.
• Enters assessment data on the contact database (Upshot) and ensures accuracy of pre-admission information for evaluation purposes.
• Initiates FIM scoring based on record review and patient observation.
• Evaluates social supports and initiates discharge planning process.
• Assists in the development of new programs and services through ongoing assessment of the needs of professionals, families, and patients.
• Remains current on new programs and services in the Post Acute Medical System through frequent communication and facility visits.
Documentation Reporting
• Effectively and efficiently maintains contact management database (Upshot) to support Fast-Track admission process and system analysis of market trends for CARF requirements.
• Provides periodic verbal/telephone/email update on activities and market trends as requested.
• Maintains a resource library of articles and information for distribution to professionals, community members, families and potential patients to assist them in understanding rehabilitation and the various disability groups served.
Customer Service
• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the Mission and Vision of Post Acute Medical within the work environment and community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
Health and Safety
• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.
QUALIFICATIONS
Education and Training: Degree from an accredited college or university in a health field, preferably nursing. Current licensure in nursing or therapy is preferred. Prior marketing and/or rehabilitation/LTACH experience preferred.
Experience: Minimum of seven years experience in healthcare marketing.
Knowledge, Skills, and Abilities:
• Effective management and training skills related to marketing, sales and territory management.
• Excellent clinical and assessment skills.
• Effective presentation and training skills.
• Excellent written and oral communication skills.
• Effective crisis management skills, with demonstrated facilitation and problem solving experience.
• Effective team leadership skills.
• Knowledge of PPS payment/reimbursement systems.
• Knowledge of patient rights and commitment to patient advocacy.
• Ability to collect, documents, and analyze data.
• Word processing and data entry skills.
• Network access to community, state, and national resources and health services organizations.
• Excellent relationship management skills with referral sources and physicians.
ABOUT US
PAM HEALTH(PAM) based inEnola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online atwww.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.
PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.
We have other current jobs related to this field that you can find below
-
Critical Care Surgeon Physician
4 days ago
Corpus Christi, United States Corpus Christi Medical Center Full timeDescription Specialization: Surgery Critical Care Job Summary: Corpus Christi Medical Center - Bay Area has partnered with Extant Healthcare to manage their growing trauma program. With over 17 years experience in trauma management, Extant Healthcare was founded and is still led by trauma surgeons. We are financially stable with immense growth...
-
Registered Nurse
4 weeks ago
Corpus Christi, United States Hope Community Resources, Inc Full timeRegistered Nurse (RN) If you’re looking for a schedule that fits your lifestyle, check out PAM Health Specialty Hospital of Corpus Christi Bayfront and ask us about our new rates and comprehensive benefits package! Registered Nurse responsibilities: Deliver, direct and supervise exceptional patient care Collaborate with interdisciplinary...
-
Registered Nurse
1 month ago
Corpus Christi, United States PAM Health Full timeRegistered Nurse (RN) If you’re looking for a schedule that fits your lifestyle, check out PAM Health Specialty Hospital of Corpus Christi Bayfront and ask us about our new rates and comprehensive benefits package! Registered Nurse responsibilities: Deliver, direct and supervise exceptional patient care Collaborate with interdisciplinary...
-
Registered Nurse
3 days ago
Corpus Christi, United States PAM Health Full timeDialysis Registered Nurse Do you enjoy being a Dialysis Nurse, but looking for something different? PAM Health Specialty Hospital of Corpus Christi Bayfront has the latest Tableau equipment and we are glad to care for patients who are suffering from acute or chronic kidney failure in-house. The Dialysis RNs are responsible for overseeing dialysis...
-
Caregiver - Corpus Christi, TX
2 weeks ago
Corpus Christi, Texas, United States Home Instead Senior Care Full timeMake a Real Difference with Home Instead - Where Compassion Meets Purpose $250 Sign-On Bonus Your Role in Our Mission •We pride ourselves on providing best-in-class service. As a Home Instead Caregiver, you will be part of a team dedicated to enhancing the lives of seniors in the community. •Engage in meaningful work where your care makes a daily...
-
Upper Level Math Tutor- Corpus Christi
4 weeks ago
Corpus Christi, United States Sylvan Learning - Corpus Christi Tx Full timeJob DescriptionJob DescriptionSylvan Learning - Corpus Christi, TX As an Instructor at Sylvan, your primary responsibilities are: Just Teaching. No Lesson Plans. No Preparation.We are currently looking for upper level math teachers. As a part-time Sylvan Instructor, you will be trained on the Sylvan curriculum and given the tools to teach in a small group,...
-
Gastroenterologist Needed in Corpus Christi, Texas
2 months ago
Corpus Christi, United States Royal Oak Health Group Full timeLarge healthcare employer in Corpus Christi Texas seeks to hire a BC/BE Gastroenterologist.This is a multi-specialty provider serving the Corpus Christi, Alice, Beeville, and Kingsville communities. This position is open due to strong community need.Benefits Include:Competitive salary guaranteeShared CallMalpractice with tail coverageRetirement with employer...
-
Corpus Christi, United States Royal Oak Health Group Full timeLarge healthcare employer in Corpus Christi Texas seeks to hire a BC/BE Gastroenterologist. This is a multi-specialty provider serving the Corpus Christi, Alice, Beeville, and Kingsville communities. This position is open due to strong community need. Benefits Include: Competitive salary guarantee Shared Call Malpractice with tail coverage Retirement with...
-
Gastroenterologist Needed in Corpus Christi, Texas
2 months ago
Corpus Christi, United States Royal Oak Health Group Full timeLarge healthcare employer in Corpus Christi Texas seeks to hire a BC/BE Gastroenterologist. This is a multi-specialty provider serving the Corpus Christi, Alice, Beeville, and Kingsville communities. This position is open due to strong community need. Benefits Include: Competitive salary guarantee Shared Call Malpractice with tail coverage Retirement with...
-
Corpus Christi, United States Caring Senior Service Full timeCaring Senior Service of Corpus Christi is Hiring Caregivers Hiring Multiple Candidates with OPEN AVAILABILITY Are you interested in being part of a team that is dedicated to improving the quality of life of Seniors? Come join our team. Caring Senior Service is hiring Caregivers who desire to provide non-medical, in...
-
Apprentice Electrician
4 weeks ago
Corpus Christi, United States Facility Solutions Group Full timeJob DetailsLevelEntryJob Location50 Corpus Christi - Corpus Christi, TXRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageLocal Travel OnlyJob ShiftAnyJob CategoryConstructionDescriptionFacility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology...
-
Under One Hour to Corpus Christi
3 days ago
Corpus Christi, United States The Curare Group Full timeOur client outside of Corpus Christi, Texas is seeking a Primary Care physician for outpatient geriatrics care. This is a quality based care setting with 12-16 patients a day and will be replacing a retiring physician, so you will step into ready-made practice. Enjoy access to endless beaches, plenty of amenities and a regional airport with flights to Dallas...
-
Nursing Assistant job in Corpus Christi TX
1 week ago
Corpus Christi, United States CHRISTUS Health Full timeDescriptionSummary: Under the direction of a licensed professional performs various service related activities in support of patient care through basic patient care, general cleaning and supplies distribution. The Patient Care Technician Senior may do some basic unit assistant/secretary duties, supervised by professional nurse/Manager/Director. Located just...
-
Sonographer job in Corpus Christi TX
6 days ago
Corpus Christi, United States CHRISTUS Health Full timeDescriptionSummary: Position requires considerable technical ability, experience and judgment to perform cardiovascular ultrasound and evaluate the quality of data for Cardiologist interpretation. Must have substantial knowledge and understanding of cardiovascular disease, dynamics of blood flow, Doppler and color flow imaging techniques. Expected to have a...
-
Medical Tech
4 weeks ago
Corpus Christi, TX, United States Corpus Christi Medical Center Full timeCorpus Christi Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for StaRN ICU Plus Program position and spend more time at the bedside with the patient. Corpus Christi Medical Center, offers a total rewards package...
-
Medical Tech
4 weeks ago
Corpus Christi, TX, United States Corpus Christi Medical Center Full timeCorpus Christi Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for StaRN ICU Plus Program position and spend more time at the bedside with the patient. Corpus Christi Medical Center, offers a total rewards package...
-
Corpus Christi TX
2 weeks ago
Corpus Christi, United States The Curare Group, Inc Full timeFaculty Family Medicine provider needed in Corpus Christi, Texas. Join a group that consists of 25 Primary Care providers, and multiple other specialists. Clinic opened a year ago and is very nice with brand new equipment. Due to a community need our client is adding a faculty physician to their staff to grow their residency program to ensure residents have...
-
Corpus Christi TX
2 weeks ago
Corpus Christi, United States The Curare Group, Inc Full timeFaculty Family Medicine provider needed in Corpus Christi, Texas. Join a group that consists of 25 Primary Care providers, and multiple other specialists. Clinic opened a year ago and is very nice with brand new equipment. Due to a community need our client is adding a faculty physician to their staff to grow their residency program to ensure residents have...
-
Corpus Christi, United States HCA Full timeDescription Specialization:Cardiology Non InvasiveCardiology InterventionalJob Summary: Corpus Christi Medical Center is seeking both interventional and non-invasive cardiologists to join a private cardiology group practice in Corpus Christi, TX. The practice has 2 interventional and 2 non-invasive cardiologists, along with 2 NP's for support....
-
Corpus Christi, United States SCP Health Full timeSCP Health is a physician-led team of clinical and operational experts, collectively passionate about revitalizing health care. We craft and utilize proven models of care, proprietary technology, and data-driven insights to accelerate progress in care delivery across health care organizations. Our clinical offerings currently span the entire continuum of...
