Senior Manager

3 weeks ago

Marietta, United States Fiserv Full time

**Calling all innovators - find your future at Fiserv.**

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Senior Manager -Client Management

**What does a great Senior Manager- Client Management do?**

This role is responsible providing vision and oversight to our Client Implementation and Relationship Management team. From onboarding new clients to our Hardware Solutions products and services to ongoing account management of our internal channel partners. This role will be responsible for providing direction, structure and developing our team of relationship managers; The responsibilities of this team are to build and maintain positive relationships with clients, identifying opportunities for business growth, and resolving client complaints. The manager of this team should possess excellent communication and problem-solving skills and work closely with internal Fiserv teams to boost profitability and customer satisfaction.

**What you will do:**

+ Drive client satisfaction by maintaining overall operational relationship for clients as the key point of contact for researching and resolving issues.

+ Drive greater visibility across the business of a customer's priorities and objectives, drive projects and serve as a liaison between the customer and internal teams

+ Own establishing department/functional strategic plans and objectives.

+ Own in development of methods, techniques and evaluation criteria for projects, programs, and people.

+ Use project and people management skills to advance the productivity of the team, while developing a deep bench of strong relationship managers.

+ Performance management of team

**What you need to have** :

+ 4 year college degree or equivalent work/education/military experience

+ 5 years Relationship Management experience

+ Project Management/Process Improvement experience

+ 10 years of Leadership experience (people management experience preferred)

+ Strong experience in process improvement / change management

**What would be great to have:**

+ Payment industry experience

+ Experience with Point of Sales Hardware Solutions.

+ Six Sigma experience

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us:**

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion:**

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

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